Dimpal Khandhediya
Etobicoke
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, Human Resource and administrative tasks.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
QL Finance Private Limited
05.2022 - 05.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
HR Executive
Sapience communication
07.2017 - 07.2022
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Enhanced employee satisfaction through the development of comprehensive benefits packages and wellness programs.
- Reduced turnover rates by creating a supportive work environment and addressing employee concerns promptly.
- Increased talent pool by implementing effective recruitment strategies, including targeted job postings and networking events.
- Developed comprehensive onboarding programs to ensure new employees'' smooth transition into the organization.
- Implemented successful training programs, enhancing employee skills and productivity levels across the organization.
- Ensured compliance with labor laws and regulations by staying current on industry best practices and updating policies accordingly.
- Improved workforce diversity with targeted recruitment initiatives for underrepresented groups.
- Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
Cashier
Khodal Steel Corporation
04.2014 - 04.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Education
Human Resource Management
Humber College
Toronto, ON09.2023
Master of Human Resource Development - Human Resource Management
Bhavnagar University
Bhavnagar06.2016
Skills
- Workers' Compensation Knowledge
- Program File Distribution
- Cash Deposit Preparation
- Records Management Systems
- Meeting Minutes
- Process Optimization
- CRM Software
- Excel Spreadsheets
- Phone Call Answering
- Team Bonding
- Data Evaluation
- New Business Development
- Records Management
Timeline
Administrative Assistant
QL Finance Private Limited
05.2022 - 05.2023
HR Executive
Sapience communication
07.2017 - 07.2022
Cashier
Khodal Steel Corporation
04.2014 - 04.2017
Human Resource Management
Humber College
Master of Human Resource Development - Human Resource Management
Bhavnagar University
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