Dimla Ekinyoh Mungong
Calgary,AB
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CIBLE ENERGIE
02.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
Cible Emploi RH
07.2020 - 01.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Cashier Team Lead
RESTAURANT LE CHATEAU TURC
03.2019 - 01.2020
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Executive Secretary
COFIGE SOLUTIONS
03.2018 - 01.2019
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Internship Student as a Receptionist
NEXTTEL CAMEROON
06.2018 - 08.2018
- Sorted, organized, and maintained files.
- Generated reports detailing findings and recommendations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Education
GED -
University of Technology Douala
Cameroon Yaounde 07.2024
High School Diploma -
Secreterial Course For Companies
Cameroon Yaounde 06.2018
High School Diploma -
Yaounde Bilingual Practicing Hight School
Cameroon Yaounde 06.2017
High School Diploma -
Govement Bilingual Practicing Hight School Yaounde
Cameroon Yaounde 06.2015
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Customer Relations
- Microsoft Excel
- Complaint Handling
- Money handling abilities
- Microsoft Outlook
- Report Generation
- Receiving support
- Training development aptitude
- CRM Software
- Project management abilities
- Escalation management
- Brand representation
- Staff education and training
- Quality Control
- Live chat support
- Customer Education
- Building rapport
- Microsoft Office Suite
- Microsoft PowerPoint
- Appointment Scheduling
- Customer Relationship Management (CRM)
Languages
English
Native or Bilingual
French
Professional Working
Interests
- I have a passion for photography and editing photos
- Volunteering with youth sports programs as a [role]
- I like trying new recipes and food trends
- Enjoy creating and following travel blogs and vlogs
- Reading
- Fashion and Style
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Gym Workouts
- Music
Timeline
Customer Service Representative
CIBLE ENERGIE
02.2022 - 09.2024
Customer Service Representative
Cible Emploi RH
07.2020 - 01.2022
Cashier Team Lead
RESTAURANT LE CHATEAU TURC
03.2019 - 01.2020
Internship Student as a Receptionist
NEXTTEL CAMEROON
06.2018 - 08.2018
Executive Secretary
COFIGE SOLUTIONS
03.2018 - 01.2019
GED -
University of Technology Douala
High School Diploma -
Secreterial Course For Companies
High School Diploma -
Yaounde Bilingual Practicing Hight School
High School Diploma -
Govement Bilingual Practicing Hight School Yaounde
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