Dimitry Pogorely
Groupe Access
Chateauguay,Canada
10
years of professional experience
Technical professional with proven track record in project management and technology integration. Known for driving successful project outcomes through effective planning and execution. Committed to fostering team collaboration and adapting to changing project needs. Expertise in risk assessment, resource allocation, and stakeholder engagement. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Technical Project Manager
2 Years 5 Months- Manage large-scale IT infrastructure
- Device management and deployment using Entra and Intune
- Develop relationships with outsource technical support Canada-wide
- Manage billing aspect, approve/pay invoices on standard basis
- Collaborating with clients to develop technical procedures
- Create/follow-up/manage daily volume of tasks of technicians
- Provide support to technicians by handling escalations and guiding them through procedures in accordance with established guidelines
- Communicate with managers at all organizational levels
- Prepare and document newly implemented procedures
- Prepared and Imaged devices in accordance with companies’ requirements
- Administered Azure databases, ensuring optimal performance and uptime
- Facilitated seamless team communication and conducted daily performance evaluations
IT Coordinator/Team Lead
3 Years 7 Months- Supervised and coordinated technicians' daily tasks and equipment requirements
- Managed high volumes of requests and escalations, ensuring timely resolution
- Generated daily performance reports to enhance departmental efficiency and communication
- Conducted training sessions for technicians on company software and security protocols
- Adapted to high volumes of requests and emergencies, ensuring appropriate action and escalation
- Ensured proper communication channels between departments to prevent miscommunication
- Provided technicians with access to clients' remote systems and passwords
- Developed and implemented innovative ideas and solutions to enhance working environment
- Managed Office 365 licensing for all clients, ensuring compliance and efficiency
- Reduced downtime with proactive IT support and rapid issue resolution.
IT Technician
10 Months- Manage a high volume of customer tickets
- Verify Software and Hardware functionality for all clients
- Maintain and manage workstations, servers, printers and scanners, and other related equipment
- Interconnect workstations, terminals, and existing data networks
- Maintain the client’s monitoring system 24/7 and prevent system Down-times
- Respond to customer’s calls to resolve technical issues
- Fully maintain various client’s software and devices to ensure ease of access.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Go onsite to resolve customer’s ticket Escalations and issues that cannot be resolved via phone or remotely
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
System Administrator
1 Year 8 Months- Implemented and improved invoice management structure to attain Document Digitalization goal
- Maintain Windows domain-based infrastructure
- Provide daily monitoring of VMware ESXI Platform
- Research and recommend innovation and configuration procedures
- Work with employees to better understand and resolve challenging support requests
- Develop process improvements and other enhancements that help maintain operational efficiency
- Manage day to day IT troubleshooting for users both locally and remotely
- Assign user permissions, rights, network shares, resources
- Delegate permissions and group access folder, object rights, and location services
- Change, created, and block user accounts per request folder and object permissions
- Manage and set-up VOIP phones for all office employees
- Manage daily reports and tickets to facilitate daily task management and improve work efficiency
Microsoft Licensing Manager
6 Months- Developed strategic partnerships with companies utilizing Microsoft products
- Managed personal book of accounts, ensuring accuracy and efficiency
- Provided expert Microsoft consultation services to clients
- Assessed client needs and recommended appropriate Microsoft solutions
- Generated and provided detailed client quotes
- Opened credit lines and processed credit card payments
Account Manager
1 Year- Build Partnerships with businesses and provide IT consultation services
- Managed personal book of accounts, ensuring accuracy and efficiency
- Provided expert Microsoft consultation services to clients
- Issue Purchase Orders and process payments
Education
PMP Certification - Project Management - In Progress
AEC - 3D design
Diploma of secondary studies
Skills
Speak 5 languages (French
English
Haitian Creole
Russian
and Hebrew)
Proficient with Windows (10
11)
Proficient with Office 365
Proficient with Exchange
Entra and Intune device deployment and Management
Customer Service
MS Office
ConnectWise Manage expertise
Strong IT infrastructure and team management skills
Technical Troubleshooting
Technical leadership
Self-educated and resourceful
Technical project planning
Project Leadership
Languages
English
Native or Bilingual
French
Full Professional
Hebrew
Full Professional
Russian
Full Professional
Haitian Creole
Limited Working
Software
- ConnectWise Manage
- Office Suite
- Photoshop
- 3Ds MAX
- Entra/Intune Management
Timeline
Technical Project Manager
Groupe Access
05.2022 - 10.2024Read More
IT Coordinator/Team Lead
Groupe Access
10.2018 - 05.2022Read More
IT Technician
Compumatik
12.2017 - 10.2018Read More
System Administrator
BSR Group
04.2016 - 12.2017Read More
Microsoft Licensing Manager
PCM
03.2015 - 09.2015Read More
Account Manager
PCM
03.2014 - 03.2015Read More
Online Course
PMP Certification from Project Management - In Progress
Read More
Lasalle College
AEC from 3D design
Read More
NOVA Career Center
Diploma of secondary studies
Read More