Profil professionnel
Vue d'ensemble
Expérience
Formation
Compétences
Langues
Chronologie
Generic

Dimitri VITAL

IT TECH
Orléans

Profil professionnel

IT Support Technician with a strong ability to analyze, diagnose, and efficiently resolve user-related issues, supported by proven experience in providing comprehensive technical assistance, troubleshooting, and optimizing IT environments. With solid expertise in common operating systems, networking protocols, and IT support best practices, I aim to apply my technical skills, experience, and strong sense of responsibility to support your organization and contribute to the quality and continuity of its operations.


Autonome et enthousiaste, mes premières expériences m'ont permis de renforcer mes acquis et d'appréhender les différents outils et techniques de secteur. En quête de nouveaux challenges, je souhaite rejoindre une organisation à laquelle je pourrais apporter mon dynamisme et mon goût du challenge.

Vue d'ensemble

10
10
years of professional experience
5
5
years of post-secondary education

Expérience

Traffic Control Agent and Security

SOUTHEAST SERVICES INC.
Orlando
03.2024 - 09.2025
  • Enforce civil aviation rules and protocols to ensure orderly and safe traffic in the airspace
  • In cases of unforeseen situations or emergencies (such as extreme weather or technical issues), controllers must quickly make decisions to ensure the safety of passengers and crew.

IT Help Desk Technician

MINISTERE DU COMMERCE ET DE L’INDUSTRIE
Haïti
06.2015 - 10.2024
  • Diagnosed and troubleshot hardware, software and Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Documented support interactions for future reference.
  • Assisted with updating technical support best practices for use by team network issues.
  • Configured hardware, devices, and software to set up work stations for employees.

Passenger Service Agent

ORLANDO INTERNATIONAL AIRPORT
Orlando
12.2023 - 03.2024
  • Federal Inspection Service (FIS) checkpoint
  • Travel Assistance Agent
  • Airport Customer Service Agent
  • Multilingual Support Agent (Airport)
  • Airport Information and Guidance Agent
  • Customer Service Representative – International Airport
  • Passenger Liaison Agent

Formation

Engineer - Computer Science

Universidad Accion Pro-Education Cultural (UNAPEC)
Dominican Republic
05.2005 - 10.2010

Spanish language - undefined

APEC University
Dominican Republic

Compétences

  • Sens de l'initiative
  • Powerpoint
  • Rigueur
  • Maîtrise des réseaux sociaux
  • Web Analytics

Langues

Espagnol
Intermédiaire
Anglais
Intermédiaire
Français
Opérationnel

Chronologie

Traffic Control Agent and Security

SOUTHEAST SERVICES INC.
03.2024 - 09.2025

Passenger Service Agent

ORLANDO INTERNATIONAL AIRPORT
12.2023 - 03.2024

IT Help Desk Technician

MINISTERE DU COMMERCE ET DE L’INDUSTRIE
06.2015 - 10.2024

Engineer - Computer Science

Universidad Accion Pro-Education Cultural (UNAPEC)
05.2005 - 10.2010

Spanish language - undefined

APEC University
Dimitri VITALIT TECH