Automotive professional with 7+ years of experience in repair and service. Proven ability to maintain high productivity and achieve zero claims while delivering exceptional customer service. Experienced team leader committed to fostering a positive work environment and driving five-star customer reviews.
Overview
9
9
years of professional experience
Work History
Supervisor
JIFFY LUBE
Oshawa, Canada
01.2024 - Current
Trusted supervisor, ensuring shop runs smoothly and efficiently
Ensured high ticket sales while achieving zero claims through effective oversight
Excelled at maintaining high tickets and productivity reports
Managed multiple bays with precision
Ensured fellow technicians follow correct procedures and protocols
Led team in manager's absence, sustaining workflow and operational efficiency.
Coordinated shop operations to facilitate efficient workflow
Drove 5-star Google reviews, boosting customer satisfaction and enhancing shop reputation
Maintained a clean and professional appearance to enhance customer interactions.
Ensured shop is always clean and tools are put away
Assisted mechanic with mechanical repairs (brakes, wheel bearings, etc)
Fully knowledgeable with all preventative maintenance services/repairs
Proficient full service tire technician (on and off rims, repairs, etc)
Provided fellow co-workers with years of my hands-on experience
Service Advisor / Technician
MR. LUBE
Scarborough, Markham, Whitby, Oshawa, Canada
04.2018 - 12.2023
Trusted technician, consistently maintaining high tickets and having zero claims
Maintained high ticket and productivity reports, improving service efficiency
Gained extensive hands-on experience performing engine repairs in a professional setting.
Proficient in problem-solving auto repair issues
Communicated effectively with customers about vehicle issues and potential repairs, ensuring clarity and understanding
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Secured 5-star Google reviews, building customer satisfaction and trust
Executed tire installations and repairs with precision.
Co-Op Student
Goodlife Fitness
Toronto, Canada
09.2017 - 06.2018
Managed multi-line phone system and greeted clients to create welcoming first impressions.
Maintained clean, inviting facility to enhance experience for staff and visitors.
Executed sanitization protocols with appropriate cleaning products to ensure a safe environment.