
Reliable, service-focused professional with experience in care support, resident assistance, office administration, transportation safety, and team leadership. Dependable with sensitive information, calm under pressure, and prepared to support Fresno Mission residents through resource coordination, documentation, property-management assistance, and compassionate community presence.
• Support clerical functions, data entry, payment processing, vendor inquiries, and office workflows with confidentiality and accuracy.
• Collaborate with supervisors and internal teams to maintain organized communication in a fast-paced environment.
• Provided compassionate daily-living support, monitored client well-being, and responded appropriately to urgent or sensitive situations.
• Built trusting relationships with clients and families through active listening, patience, and respectful communication.
• Operated city buses safely, assisted elderly riders and passengers with disabilities, and served a diverse public passenger base.
• Promoted passenger safety, de-escalated concerns professionally, and provided courteous customer service.
• Managed daily operations, staffing schedules, staff training, customer concerns, safety compliance, and accurate sales/purchase records.
Clerical support
Data confidentiality
Crisis management
Resource coordination
Time management
Bilingual Spanish
Case support & client relationships
Community outreach
Team leadership