Dimitre McField
Lomita
Summary
Dynamic professional with extensive experience in retail operations and customer service, notably as an Assistant Store Manager at Pep Boys. Proven ability to enhance store organization and customer experience through effective problem-solving and attention to detail. Skilled in inventory control and employee scheduling, ensuring efficient operations and high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Pep Boys
03.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Security Officer
A&R Justice
03.2021 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Courier
FedEx
07.2020 - 02.2021
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
Manager
GJG Tobacco Shop
12.2018 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Cashier
Togo's Sandwiches
01.2016 - 12.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
No Degree - Engineering Mechanics
El Camino College
Torrance, CAHigh School Diploma -
Lawndale High School
Lawndale, CA06-2015
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Attention to detail
- Stock management
- POS systems
- Employee scheduling
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Pep Boys
03.2024 - Current
Security Officer
A&R Justice
03.2021 - 02.2024
Courier
FedEx
07.2020 - 02.2021
Manager
GJG Tobacco Shop
12.2018 - 07.2020
Customer Service Cashier
Togo's Sandwiches
01.2016 - 12.2018
No Degree - Engineering Mechanics
El Camino College
High School Diploma -
Lawndale High School
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