Dimitar Serbezov
Toronto
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Pizza Pizza
12.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Developed strong costumer service abilities catered to their needs.
- Operated and sanitized kitchen and food preparation equipment.
Sports Team Manager
Western Technical-Commercial School
09.2023 - 05.2024
- Girls volleyball and basketball teams.
- Collaborated effectively with coaching staff to optimize training sessions, leading to increased player skill development.
- Improved team cohesion through regular communication, fostering a positive atmosphere conducive to success.
- Encouraged open communication between players and coaching staff, fostering a culture of accountability and continuous learning.
- Evaluated individual player performance regularly, providing constructive feedback to promote continuous improvement.
Education
Bachelor of Kinesiology - Kinesiology
University of Toronto
Toronto, ON06-2028
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
- Conflict resolution
Languages
English
Native or Bilingual
Bulgarian
Native or Bilingual
Russian
Limited Working
Certification
- First Aid Certification
- CPR-C Certification
Timeline
Sports Team Manager
Western Technical-Commercial School
09.2023 - 05.2024
Cashier
Pizza Pizza
12.2020 - Current
- First Aid Certification
- CPR-C Certification
Bachelor of Kinesiology - Kinesiology
University of Toronto
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