Dimika Sharma
Sacramento
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
9
9
years of professional experience
Work History
Cafeteria Assistant
Manlio Silva elementary school
Sacramento
03.2023 - 10.2023
- Performed opening and closing duties such as cleaning counters, sweeping floors, restocking shelves and disposing of trash.
- Monitored temperature of hot foods during meal periods to ensure quality standards were met.
- Organized storage areas for food supplies, including refrigerators, freezers and dry goods pantry.
- Stocked kitchen with food items as needed.
- Ensured all food safety guidelines were followed throughout the day.
Customer Service Representative
Walmart
Sacramento
11.2020 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Cashier
Walmart
Sacramento
11.2014 - 07.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Monterey Trail High School
Elk Grove, CA05-2011
Skills
- Food safety
- Food inventory management
- Kitchen sanitation
- Meal preparation
- Cash handling
- Customer assistance
- Bilingual
- Customer service excellence
Timeline
Cafeteria Assistant
Manlio Silva elementary school
03.2023 - 10.2023
Customer Service Representative
Walmart
11.2020 - 10.2022
Cashier
Walmart
11.2014 - 07.2019
High School Diploma -
Monterey Trail High School