DIMEJI OLATUBOSUN
Toronto,Canada
Summary
I am a dedicated and customer-oriented professional with extensive experience in customer service and administrative roles. I am seeking a position in Customer and Administrative Services where I can utilize my exceptional experience and organizational skills to provide excellent support and ensure customer satisfaction. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant Volunteer
WoodGreen
02.2024 - Current
- Liaised between clients and vendors and maintained effective lines of communication.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed approximately 20 incoming calls, email and faxes per day from customers.
Administrative Assistant
Maijoy Services Limited
07.2022 - 05.2023
- Provided administrative support to the management team, including scheduling appointments, coordinating meetings, and managing travel arrangements
- Prepared and edited correspondence, reports, and presentations
- Managed and maintained confidential files and documents
- Handled incoming and outgoing mail and maintained office supplies
- Assisted in the coordination of special events and company-wide initiatives
- Assumed receptionist duties, greeting visitors and directing calls
- Streamlined administrative processes, resulting in increased efficiency.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Customer Service Representative/Cashier
Brent Stores Limited
01.2020 - 06.2022
- Collaborated with cross-functional teams to resolve complex customer problems
- Developed and maintained a comprehensive knowledge of the company's products and services
- Greeted and Assisted Customers
- Handled Inquiries and Resolved Issues
- Operated Point-of-Sale (POS) Systems
- Maintained Store Cleanliness and Organization
- Provided Product Information
- Assisted with Customer Loyalty Programs
- Handled Returns and Exchanges
- Monitored and Managed Queue Lines
- Processed Sales Transactions
- Managed Cash
- Accepted Payment and Provided Receipts
- Bagged and Packaged Items
- Assisted with the Price Checks.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests for products, services, and company information.
Education
Master of Business Administration (MBA) -
Ladoke Akintola University of Technology
Ogbomoso, NigeriaHigher National Diploma (HND) Accounting - Accounting
The Polytechnic
Ibadan, NigeriaGlobal Business Management
Fleming College
Toronto, Canada08.2024
Skills
- Strong problem-solving skills with ability to think critically and make sound decisions
- Excellent time management skills and ability to meet deadlines
- Adaptability and flexibility in a changing work environment
- Strong work ethic and a positive attitude
- Proactive and self-motivated with ability to work independently and as part of a team
- I have 3 years of experience in customer service and administrative roles
- Strong interpersonal skills with ability to build positive relationships with customers and colleagues
- Excellent communication skills, both verbal and written
- Proven ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Proficient in using various computer applications and software, including MS Office Suite and customer relationship management (CRM) systems
- Detail-oriented with strong focus on accuracy and efficiency
- Proficiency in English Language
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant Volunteer
WoodGreen
02.2024 - Current
Administrative Assistant
Maijoy Services Limited
07.2022 - 05.2023
Customer Service Representative/Cashier
Brent Stores Limited
01.2020 - 06.2022
Master of Business Administration (MBA) -
Ladoke Akintola University of Technology
Higher National Diploma (HND) Accounting - Accounting
The Polytechnic
Global Business Management
Fleming College
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