Dimar Lyons
Toronto,ON
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
U-Pak Disposal Ltd /Waste Collector
Pearson International Airport
01.2018 - Current
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Directed day-to-day collections functions.
- Kept current on industry trends and best practices to continuously improve skills as a collector and adapt strategies accordingly.
Grounds Crew Specialist
Toronto Pearson International Airport
02.2022 - 03.2024
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Screening Officer
Toronto Pearson International Airport
10.2015 - 02.2017
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Continuously updated knowledge base regarding changes in international aviation regulations and guidelines, ensuring full compliance at all times.
- Reduced wait times for passengers by efficiently processing a high volume of individuals through security checkpoints.
- Collaborated with other airport personnel to maintain a seamless flow of passengers through all stages of the travel process.
- Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
Education
High School Diploma -
06.2013
Skills
- Safety Procedures
- Risk Management
- Relationship Building
- Heavy Lifting
- Customer research
- Assertiveness
- Issue investigation
- Performance Improvements
- Quality Assurance
Languages
English
Native or Bilingual
Timeline
Grounds Crew Specialist - Toronto Pearson International Airport
02.2022 - 03.2024
U-Pak Disposal Ltd /Waste Collector - Pearson International Airport
01.2018 - Current
Screening Officer - Toronto Pearson International Airport
10.2015 - 02.2017
Fletcher's Meadow Secondary School - High School Diploma,
Similar Profiles
Ali ShaikhAli Shaikh
Ramp Ground Crew (Part-time) at Menzies Aviation - Toronto Pearson International Airport (CYYZ)Ramp Ground Crew (Part-time) at Menzies Aviation - Toronto Pearson International Airport (CYYZ)
CLAUDIO SILVERACLAUDIO SILVERA
Station Attendant at Air Canada, Lester B. Pearson International AirportStation Attendant at Air Canada, Lester B. Pearson International Airport
Christiana LaneChristiana Lane
Station Attendant at Air Canada, Lester B. Pearson International AirportStation Attendant at Air Canada, Lester B. Pearson International Airport
Luka KatchutasLuka Katchutas
Ramp Agent at Air Canada, Lester B. Pearson International AirportRamp Agent at Air Canada, Lester B. Pearson International Airport
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar