Dimah Khamees
Roseville
Summary
Proven professional with a strong background in healthcare and customer service, notably at Innova Pharmacy II. Excelled in streamlining operations and enhancing patient care through exceptional organizational skills and data entry proficiency. Demonstrated adaptability and teamwork, significantly improving pharmacy efficiency and patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Clerk
Innova Pharmacy II
12.2020 - 08.2024
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Handle front desk operations such as greeting patients, answering phone calls, and managing patient inquiries.
- Accurately enter patient prescription information into the pharmacy's computer system, ensuring correctness in medication details, dosage, and instructions.
- Process new prescriptions and refill requests received via phone, fax, or in person.
- Verify prescription information with doctors and healthcare providers when necessary, ensuring completeness and clarity.
- Verify and update patient insurance information in the system.
Cashier
Marshall’s
06.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Medical Assistant
Eastern Medical Center
10.2016 - 07.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Measure and record patient vital sign, such as blood pressure, pulse, and temperature.
- Administer injections, vaccines and medications as directed by the physician, following safety protocols.
- Assisting in performing diagnostic tests such as electrocardiograms, and urinalysis.
- Handle front desk operations such as greeting patients, answering phone calls, and managing patient inquiries.
Education
High School Diploma -
Mira Loma High School
Sacramento, CA06.2017
Associate Degree - Business Administration And Management
American River College
Sacramento, CASkills
- Collaboration and Teamwork
- Time Management
- Multitasking
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Data entry proficiency
- Answering customer questions
- Patient confidentiality
- Active Listening
- Medical Billing
Certification
- Certification of Medical Assistant
- Certification of CPR
Languages
Arabic
Full Professional
English
Professional Working
Timeline
Pharmacy Clerk
Innova Pharmacy II
12.2020 - 08.2024
Cashier
Marshall’s
06.2019 - 01.2020
Medical Assistant
Eastern Medical Center
10.2016 - 07.2018
High School Diploma -
Mira Loma High School
Associate Degree - Business Administration And Management
American River College
- Certification of Medical Assistant
- Certification of CPR
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