Dilvir Kaur
Biggar,SK
Summary
Reliable business professional with experience in project management, process improvement, and financial analysis. Proven track record of successfully streamlining business operations, and reducing costs. Adept at analyzing data to identify trends, and developing strategies to improve efficiency.
Overview
7
7
years of professional experience
Work History
Supervisor
SUBWAY®Restaurants
Biggar, SK, Saskatchewan
04.2023 - Current
- Evaluated staff performance, and provided coaching to address inefficiencies.
- Collected, arranged, and inputted information into the database system.
- Oversaw daily operations of the department, ensuring a smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely responses to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Assistant Manager
Speedwash
Surrey, British Columbia
01.2021 - 03.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting, and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Office Administrative Assistant
Gateway Valet and Concierge
Surrey, British Columbia
01.2019 - 01.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Meet customer call guidelines for service levels, handle time, and productivity.
Member Service Advisor
Canada Bank Salana
Salana, Punjab
01.2018 - 07.2018
- Accurately processing member transactions such as deposits, withdrawals, loans, utility payments, money orders, wires, check cashing, and the calculation of foreign and domestic exchange.
- Understanding member needs and identifying opportunities to promote our products and services, referring them to the appropriate team member as needed.
- Contributing positively to workplace culture, where we celebrate our successes and work together to achieve our shared goals.
Education
Diploma - Accounting
Langara
Vancouver, BC12-2020
Skills
- Client Support
- Coaching Development
- Strategic Decision-Making
- Inventory Management
- Effective Timeline Management
- Financial Cash Management
- Effective Sales Techniques
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Supervisor
SUBWAY®Restaurants
04.2023 - Current
Assistant Manager
Speedwash
01.2021 - 03.2023
Office Administrative Assistant
Gateway Valet and Concierge
01.2019 - 01.2021
Member Service Advisor
Canada Bank Salana
01.2018 - 07.2018
Diploma - Accounting
Langara
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