Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Dilsher Singh

Brampton,ON

Summary

Accomplished IT professional with a proven track record in leading Asset & Configuration processes, ensuring service consistency, quality, and customer satisfaction. Expertise in developing and implementing innovative strategies, collaborating with internal and external stakeholders, and driving continuous improvement. Adept at providing consultative IT strategy services, governance, and leadership to enhance overall enterprise service management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Electronics & Mobile Service Technician

Mobile Klinik former Ubreakifix
Vaughan, ON
03.2023 - Current
  • Implemented parts installations, testing applications, manual electronic repairs, and preventive measure and maintenance physically on all makes and models of phones including LG, Huawei, Samsung, and Apple as an authorized service provider with both apple and Samsung (android) certifications for OEM Repairs at store front
  • Performed day-to-day tasks repairing and running diagnostics MRI on devices such as tablets, mobile devices
  • Maintained company owned computers, cable management, disk defragmentation and creating triage reports on a daily basis informing district managers
  • Performed repair and installation of PCBs, PBA, sub-PBA, charge ports, and microphones into phones in a quick and efficient manner
  • Involved in Dealing with customers through cellular device claims such as Asurion and other insurance companies providing information
  • Used applicable technological knowledge to explain to customer’s best-case scenarios and providing them with correct information to make their own decisions on computer or phones repairs
  • Communicated with the customer explaining technical issues in an easy-to-understand manner
  • Provided the customer with the complete solution by offering mobile device accessories, product insurance, and certified pre-owned refurbished devices
  • Utilized the POS system to maintain an accurate record of customer information and real time status of customer repairs as well as data entry applications to keep record of tickets and parts used/ordered

Sales/Cashier & Customer Support Associate

The Closet (Clothing store)
Brampton, Ontario
11.2023 - Current
  • Followed store/company standards for merchandise presentation and planograms of best apparel and displays
  • Facilitated positive guest experiences by promptly locating desired items for customers
  • Recommended merchandise to customers based on needs and preferences
  • Recovered clothing items from fitting rooms and returned to specified department areas
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan
  • Followed store/company standards for merchandise presentation and planograms of best apparel and displays
  • Tracked inventory by scanning system
  • Arranged merchandise to be visually pleasing and well organized focusing on item accessibility and aesthetic appeal
  • Performed stock processing by filling and stocking floor racks and back stock racks
  • Used a register system to ring up customer purchases, process payments and issue receipts
  • Processed sales transactions using Clover POS system & returned receipts & payments cards to customers.

Infrastructure Field Service Technician

Astreya Consultancy India Private Limited
Gurgaon, Haryana
06.2021 - 10.2022
  • Functioning as Infrastructure Field Service Technician to Google NOC team, performing network , Storage and telecom equipment troubleshooting
  • Remotely extending support for access switch console, Logs and configuration
  • Desktop, Laptop and Mobile device troubleshooting, repair, and upgrade.Supporting L2& L3 technical/troubleshooting escalation
  • Organizing cable to racks and terminating on patch panels
  • Fiber experience, mechanical epoxy and 3M connectors
  • (Including Anaerobic Terminations, SC and LC Connectors, Splicing)
  • High pair count terminations on copper and fiber
  • Experience using Fluke test equipment within large copper and fiber installations
  • Experienced in running conduit, Hanging/rood suspended, under floor , between walls, and in
  • Supporting L2& L3 technical/troubleshooting escalation, managing Laptop/Desktop/Mobile device upgrade, maintenance activities
  • Along with support to the EMT(Inventory) team for Basic IT operations on a need to basis.

Tech Support Technician

Astreya Consultancy India Private Limited
Gurgaon, Haryana
06.2018 - 03.2021
  • Functioned as a Technical support and configuration manager for our most strategic client “Google” in Gurgaon
  • L1 & L2 level technical support and troubleshooting
  • Actively update, maintain and monitor all aspects of computer networks Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems Actively update, maintain and monitor all aspects of the computer network
  • Install and configure computer systems and applications within the company domains
  • Google meet setup and troubleshooting Imaging and reimaging of crestron audio video systems
  • Installation of Tv screens and hdmi splitter units Daily meeting health check-ups along with required software updates Required hardware assessments and upgrades as deployment projects (Upgrading Teemo-p unit , or microphones in meeting rooms and chromebase units) Respond to customer inquiries and assist in troubleshooting and resolving challenges Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Act as the initial point of contact for all computer and system related concerns from clients or other employees
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware.

IT content quality analyst

GlobalLogic Technologies
Gurgaon, Haryana
06.2017 - 06.2018
  • Worked as a Quality assurance analyst for the Knowledge Graph Team, working towards the accuracy of data displayed on Google's Knowledge panel
  • Knowledge management team works accumulation, verification & publishing of knowledge data on various domains which Range from Technologies, platforms , architectures, Tech Manuals & many more domains.

Implementation & Control Engineer

Tech Mahindra Limited
Gurgaon, Haryana
05.2016 - 03.2017
  • Digital India Undertaking with Google Wi-Fi & Rail-tel) Ensuring Strict Implementation of Design Document for installation at the railway station
  • Making sure Implementation of all technical policies of Networking & wireless tech for wireless equipment and Cabling
  • Configuration and Mock testing of network devices on all levels for stability and Signal strength.

Data Analyst

Tech Mahindra Limited
Gurgaon, Haryana
03.2013 - 04.2016
  • Product analysis and Classification of products
  • Assigned SME for electronics.

Education

Post-Graduation or Master’s - Graduate certificate in Information Technology

Algoma university
01.2023

Graduation/bachelors - Bachelor of Computer Application

Guru Gobind Singh Indraprastha University
01.2011

Skills

  • Managed daily operations of the store, including overseeing employees, maintaining inventory levels, and ensuring compliance with safety regulations
  • Developed and implemented employee training programs, resulting in a 30% decrease in customer complaints
  • Achieved sales goals through effective customer service and promotional campaigns, resulting in a 20% increase in revenue
  • Computer Knowledge: Helpdesk and IT support practical experience and basic knowledge Basic understanding of SQL, HTML, CSS, and VMware Competent hardware computing skills and technical knowledge through curricular education, at work experience Upgrading existing PC Hardware and Software
  • Expert level proficiency in Microsoft, Windows 11/10, Microsoft Office, MS Server, MS SQL and Citrix Desktop
  • Worked on various ticketing systems, i:e- SNOW (Service now), SAP Fiori, BMC Remedy & Helix
  • Reimaging: Installing new operating systems on Laptops and desktop including wiping, clearing hard drive back to factory settings
  • IT asset management: Inventory management, product life cycle, Deployment, Production and recycling
  • Corp support: New hire onboarding and enrollment, equipment setup and policy formation, badging and access management in respect to profile restrictions
  • Builds and maintains the servers, plans, and delivers on the IT infrastructure changes while performing regular maintenance monitoring and tunes implemented IT Systems
  • Data Center support: Troubleshooting of network devices and other server equipment, on floor round the clock support in sync with Service providers and suppliers i:e - Cisco, Juniper, Aruba, Microsoft Acted as on floor hand and eyes in case of outage or disaster
  • Disaster Recovery: Create/manage/implement backups and disaster recovery in case of natural disaster Able to implement and monitor systems backups, server replications and other key metrics as-well as managing large volumes of data simultaneously while updating backup procedures
  • Mitigating Security Threats Adware/Malware: Collect and analyze logs and determine threats to the IT environment
  • Cable Management: Cable crimping precisely and testing cables making sure they are in right slots/working order in desk side connections Ex Fiber Optics RJ-45 Ethernet jacks, RJ11 modem jacks Cat5, Cat6
  • Network Knowledge: Knowledge and understanding of wireless and wired networks, routers, switches, WLAN and LAN

Certification

ITIL V4 (Information Technology Infrastructure Library): Axelos Global Best Practice- No expiry

Timeline

Sales/Cashier & Customer Support Associate

The Closet (Clothing store)
11.2023 - Current

Electronics & Mobile Service Technician

Mobile Klinik former Ubreakifix
03.2023 - Current

Infrastructure Field Service Technician

Astreya Consultancy India Private Limited
06.2021 - 10.2022

Tech Support Technician

Astreya Consultancy India Private Limited
06.2018 - 03.2021

IT content quality analyst

GlobalLogic Technologies
06.2017 - 06.2018

Implementation & Control Engineer

Tech Mahindra Limited
05.2016 - 03.2017

Data Analyst

Tech Mahindra Limited
03.2013 - 04.2016

Post-Graduation or Master’s - Graduate certificate in Information Technology

Algoma university

Graduation/bachelors - Bachelor of Computer Application

Guru Gobind Singh Indraprastha University

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Dilsher Singh