DILSHANI NADEERA
Campbell River,Canada
Summary
Dynamic and enthusiastic professional with over 6 years of experience in sales, customer care, retail, and administration within the healthcare sector, backed by a Bachelor of Business Management degree. Proven expertise in negotiation, interpersonal skills, and proficiency in POS systems and Microsoft Office Suite. Strong command of office equipment and effective communication in English.
Overview
8
8
years of professional experience
Work History
Cashier
Real Canadian Superstore
11.2023 - Current
- Contributed to a positive shopping experience by greeting customers warmly, offering assistance, and efficiently bagging purchases.
- Efficiently processed customer transactions using the POS system, ensuring accuracy and adherence to company pricing policies.
Crew Member
McDonald's Restaurant
05.2023 - Current
- Provided outstanding service by taking and preparing customer orders with speed and accuracy, ensuring a positive dining experience.
- I worked seamlessly with team members to achieve daily operational goals, contributing to a positive and cohesive work environment.
- Adhered to strict food safety and hygiene standards, maintaining cleanliness in food preparation and serving areas.
Secretary/Coordinator
Lanka Hospital PLC
12.2019 - 01.2022
- Provided exceptional customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Enhanced office efficiency by managing schedules, coordinating meetings, and handling correspondence.
- Assisting patients with forms and other administrative procedures.
- Ensure adhere to Joint Commission International (JCI) protocols and guidelines.
- Maintain adequate stock and unit inventory.
Sales and Marketing Executive
Lassana Flora Pvt Ltd
06.2016 - 11.2018
- Creating a welcoming environment by greeting all customers as they walk through the doors.
- Ensuring timely delivery of special orders by coordinating with the office and the warehouse.
- Reviewing my own sales performance, aiming to meet or exceed set targets.
- Maintain monthly reports such as inventory closing stock and month-end delivery schedule.
- Assist the Showroom manager in ensuring that sales target are achieved.
Education
Post Graduate Diploma In Global Business Managment - Global Business Management
North Island College
Campbell River, BC12.2024
Bachelor of Science - Business Management
National School of Business Management
Colombo, Sri Lanka09.2016
Skills
- Proficient in Microsoft Office Suite
- Sales and Customer Service
- Team Work
- Organizational Skills
- Adaptability
- Cash Handling
- Time management skills
- Written and verbal communication
- POS system operations
Accomplishments
Working as a secretary of the department Quality team at Lanka Hospitals PLC and won the gold awards for quality and productivity competition which was conducted by the Sri Lanka Association for the advancement of Quality and productivity in 2020 and 2021.
Languages
English
Professional Working
Timeline
Cashier
Real Canadian Superstore
11.2023 - Current
Crew Member
McDonald's Restaurant
05.2023 - Current
Secretary/Coordinator
Lanka Hospital PLC
12.2019 - 01.2022
Sales and Marketing Executive
Lassana Flora Pvt Ltd
06.2016 - 11.2018
Post Graduate Diploma In Global Business Managment - Global Business Management
North Island College
Bachelor of Science - Business Management
National School of Business Management
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