Dilshani Nadeera
Campbell River,BC
Summary
With over 7 years of experience in Customer Care, Hospital Administration, Sales, and Retail. I am a dedicated professional with a Bachelor's degree in Business Management. I am a collaborative team player, reliable, punctual, and thrive under minimal supervision. I am seeking a full-time position with professional challenges and growth opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's Restaurant
05.2023 - Current
- Providing outstanding service by taking and preparing customer orders with speed and accuracy, ensuring positive dining experience.
- Adhering to strict food safety and hygiene standards, maintaining cleanliness in food preparation and serving areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Cashier
Real Canadian Superstore
11.2023 - 03.2024
- Contributed to positive shopping experience by greeting customers warmly, offering assistance, and efficiently bagging purchases.
- Efficiently processed customer transactions using the POS system, ensuring accuracy and adherence to company pricing policies.
Medical Administrative Secretary
Lanka Hospital PLC
12.2019 - 02.2022
- Provided exceptional customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Enhanced office efficiency by managing schedules, coordinating meetings, and handling correspondence.
- Ensure adherence to Joint Commission International (JCI) protocols and guidelines.
- Maintain adequate stock and unit inventory.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Sales and Marketing Executive
Lassana Flora Pvt Ltd
06.2016 - 11.2019
- Managed a high-performing sales team, consistently exceeding targets and boosting company profits.
- Implemented innovative promotional campaigns that generated significant growth in new customer acquisition.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Coordinated with office and warehouse for timely special order deliveries.
- Assisted showroom manager in achieving sales targets.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Post Graduate Diploma In Global Business Management - Global Business Management
North Island College
Campbell River, BC12.2024
Bachelor of Science - Business Management
National School of Business Management
Colombo, Sri Lanka09.2016
Skills
- Microsoft Office
- Reports and documents
- POS Systems
- Customer Service
- Data Entry
- Medical office management
- Team work
- Written and verbal communication
- Strong organizational skills
Languages
English
Certification
Medical Terminology Course St John Ambulance, [Campbell River, BC]
In Progress
- Currently enrolled in a comprehensive Medical Terminology course offered by St John Ambulance to enhance understanding of medical terminology, abbreviations, and terminology usage within healthcare settings.
Accomplishments
Served as the secretary of the department team at Lanka Hospitals PLC, achieving recognition through the winning of gold awards for quality and productivity in the competition conducted by the Sri Lanka Association for the Advancement of Quality and Productivity in both 2020 and 2021.
Timeline
Cashier
Real Canadian Superstore
11.2023 - 03.2024
Crew Member
McDonald's Restaurant
05.2023 - Current
Medical Administrative Secretary
Lanka Hospital PLC
12.2019 - 02.2022
Sales and Marketing Executive
Lassana Flora Pvt Ltd
06.2016 - 11.2019
Post Graduate Diploma In Global Business Management - Global Business Management
North Island College
Bachelor of Science - Business Management
National School of Business Management
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