Dilshan Wanasinghe
Scarborough,Ontario
Summary
Knowledgeable hospitality management with over 14 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Granite club
Toronto, AB
01.2022 - Current
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Resolved customer complaints in a timely manner.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
Senior Housekeeping Supervisor
Holiday inn downtown express Toronto
Totonto, ON
06.2018 - 01.2022
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Organized supplies for use based on expected customer needs.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Supervisor
International Hotel,calgary downtown
Calgary, AB
09.2016 - 05.2018
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Organized supplies for use based on expected customer needs.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Operation Manager
Greenland Hotel , pinnawala
Rambukkna , Srilanka
11.2012 - 11.2015
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Oversaw financial management, budget management, accounting and payroll activities.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Evaluated invoices and shipping paperwork for accuracy and compliance.
Catering Manager
VI Ruban House,London,UK
London, London
01.2011 - 07.2012
- Monitored staff members at catering events and functions, providing in-depth instructions ahead of time.
- Developed and cultivated lasting relationships within community, promoting business opportunities through effective communication and interpersonal talents.
- Worked with clients one on one to create enticing catering menus for array of events from weddings and christenings to work parties and holiday meals.
- Brought in new business opportunities, helping to drive catering revenues and achieving quarterly and yearly goals.
Cashier and Client Relation Supervisor
Funland,London UK
London,UK, London
01.2009 - 05.2011
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Met high productivity standards in processing payments for customers.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Education
Associate of Arts - Tourism And Hotel Management
Alison
Ireland03-2022
Bachelor of Hospitality And Tourism Management - Tourism And Hotel Management
Hoolbrook Collage
London, Uk03.2009
High School Diploma -
London Business School
Regent's Park, London NW1 4SA, United Kingdom02.2007
Skills
- Policies and procedures implementation
- Customer Service
- Organizational Management
- Performance reporting
- Contract review and recommendations
- Document Control
- Health and safety compliance
Affiliations
- Member, Small Business Association (2008 - present)
Additional Information
Fire Fighting
Course- American
base, Qatar – Year
2007
Travel Tourism &
Hotel Management
management,
Srilanka –Year
2005
Computer
Awareness –NICS
– Year 2002
Certification
Standard First Aid Certification - September 2022
successfully completed the Ministry of Labour, Training and Skills Development's training
Worker Health and Safety Awareness in 4 Steps - March 2022
Timeline
Housekeeping Supervisor
Granite club
01.2022 - Current
Senior Housekeeping Supervisor
Holiday inn downtown express Toronto
06.2018 - 01.2022
Housekeeping Supervisor
International Hotel,calgary downtown
09.2016 - 05.2018
Operation Manager
Greenland Hotel , pinnawala
11.2012 - 11.2015
Catering Manager
VI Ruban House,London,UK
01.2011 - 07.2012
Cashier and Client Relation Supervisor
Funland,London UK
01.2009 - 05.2011
Associate of Arts - Tourism And Hotel Management
Alison
Bachelor of Hospitality And Tourism Management - Tourism And Hotel Management
Hoolbrook Collage
High School Diploma -
London Business School
Standard First Aid Certification - September 2022
successfully completed the Ministry of Labour, Training and Skills Development's training
Worker Health and Safety Awareness in 4 Steps - March 2022
Similar Profiles
Dominic HouDominic Hou
Server at Granite ClubServer at Granite Club
Blenda BullatovciBlenda Bullatovci
Gymnastics Instructor at Granite ClubGymnastics Instructor at Granite Club
Beniamin BaidocBeniamin Baidoc
Competitive Swim Coach at Granite ClubCompetitive Swim Coach at Granite Club