Dilshaan Dhaliwal
Summary
Highly proficient in communication with fluency in English and Punjabi, supported by over three years of customer service experience in dynamic, high-pressure environments such as hotels, wineries, and tourist attractions. Demonstrates strong teamwork and leadership abilities developed through extensive athletic involvement and volunteer activities. Skilled in various computer software, adept at working both independently and as part of a team, ready to contribute effectively in a fast-paced professional setting.
Overview
4
4
years of professional experience
Work History
Tasting Room Associate
Neelam Dhaliwal
06.2020 - Current
- Managed inventory of wines and merchandise, ensuring adequate stock levels for daily operations and special events.
- Provided attentive service to guests by anticipating needs and promptly addressing requests or concerns.
- Collaborated with team members to ensure seamless guest service and efficient operations during busy hours.
Bell Person
Raj Bains
07.2022 - 08.2022
- Ensured prompt response to guest inquiries by effectively utilizing communication devices and hotel software systems.
- Collaborated with front desk staff to efficiently manage guest reservations and room assignments.
- Enhanced guest satisfaction by promptly attending to luggage handling and delivery requests.
Education
BBA -
Simon Fraser University
Burnaby, BC04.2028
High School Diploma -
Southern Okanagan Secondary School
Oliver, BC06.2023
Skills
- Interpersonal abilities
- Customer Retention
- Attention to Detail
- Flexible scheduling
- Team Cooperation
- Inventory Management
- POS Software
- Guest Assistance
- Cleanliness standards
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
References
Tracy Harrington, Principal Southern Okanagan Secondary, tharring@sd53.bc.ca
Ryan Baptiste, Coach Southern Okanagan Secondary, 250-498-9705
Raj Bains, Manager Watermark Beach Resort, 250-689-0761
Timeline
Bell Person
Raj Bains
07.2022 - 08.2022
Tasting Room Associate
Neelam Dhaliwal
06.2020 - Current
BBA -
Simon Fraser University
High School Diploma -
Southern Okanagan Secondary School
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