Dilrukshi Euphreshia Paramanandam
Manager Operations and Sales
420 Brownridge Drive Thornhill,Ontario
Summary
Professional Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Professional sales-focused manager with 19 years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Manager Operation and Sales
Procare Maintenance Inc.
Vaughan Thornhill , Ontario
09.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Senior Assistant Manager
The Commercial Bank of Ceylon PLC
Colombo
09.2023 - Current
- Directed promotion and brand loyalty efforts to build direct relationships with customers. increased volume of business by 10%.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Assistant Manager
The Commercial Bank of Ceylon PLC
Baseline Road Branch / Ragama Branch/ Panchikawatte Branch
03.2017 - 09.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales by approximately 10%.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
Education
Diploma in Applied Banking And Finance (Partly Qualified) - Banking And Finanace
The Institute of Bankers of Sri Lanka
Colombo 03.2019 - Current
Managerial Competencies Development Programme - Managerial Skills Development Powered Series
Post Graduate Institute of Management
University Of Sri Jayawardanapura08-2022
Managerial Competencies Development Programme - Managerial Skills Development
Post Graduate Institute of Management
Sri Jayewardenepura 06-2022
Intermediate in Applied Banking And Finance - Banking And Finance
Institute of Bankers of Sri Lanka
Colombo03-1999
Computer Awareness Programme - Computer Litrasy
The Open University Of Sri Lanka
Digana Kandy09-1993
Skills
- P>Staff Management
- P>Financial Management
- P>Business planning
- P>Business Development
- P>Sales growth
- P>Training
- P>Staff supervision
- P>Negotiation
Timeline
Manager Operation and Sales
Procare Maintenance Inc.
09.2023 - Current
Senior Assistant Manager
The Commercial Bank of Ceylon PLC
09.2023 - Current
Diploma in Applied Banking And Finance (Partly Qualified) - Banking And Finanace
The Institute of Bankers of Sri Lanka
03.2019 - Current
Assistant Manager
The Commercial Bank of Ceylon PLC
03.2017 - 09.2021
Managerial Competencies Development Programme - Managerial Skills Development Powered Series
Post Graduate Institute of Management
Managerial Competencies Development Programme - Managerial Skills Development
Post Graduate Institute of Management
Intermediate in Applied Banking And Finance - Banking And Finance
Institute of Bankers of Sri Lanka
Computer Awareness Programme - Computer Litrasy
The Open University Of Sri Lanka
Similar Profiles
Jasmin VelazquezJasmin Velazquez
LVN School Nurse at ProCare TherapyLVN School Nurse at ProCare Therapy
Nyasia BrewerNyasia Brewer
Paraprofessional at ProCare TherapyParaprofessional at ProCare Therapy
Kathryn Belanger-BarberKathryn Belanger-Barber
Transition Specialist at Procare TherapyTransition Specialist at Procare Therapy