Dilraj Singh
Winnipeg,Canada
Summary
Dedicated, customer-oriented professional with extensive hands-on experience in retail operations, including stocking, cashiering, and frontline customer service. Proven ability to thrive in fast-paced environments while maintaining organized shelves and delivering exceptional customer assistance. Strong background in carpentry leadership, successfully managing teams to complete high-quality construction projects on time. Recognized for effective team management skills and adept problem-solving capabilities, ready to contribute immediately and flexible for evening, weekend, and holiday shifts.
Overview
9
9
years of professional experience
Work History
Carpenter Foreman
Sukh Doors and Windows Ltd.
01.2020 - 10.2025
- Coordinated material procurement and inventory management for efficient project execution.
- Supervised carpentry crew to ensure quality workmanship and adherence to project timelines.
- Implemented safety protocols, reducing workplace incidents and enhancing team compliance.
- Coordinated material procurement, optimizing supply chain efficiency for multiple projects.
- Trained new carpenters on techniques, tools usage, and company standards for quality construction.
- Managed project schedules, aligning resources and milestones to meet client expectations effectively.
- Enhanced client satisfaction with high-quality craftsmanship in custom carpentry work.
- Supervised carpentry projects, ensuring adherence to safety standards and quality specifications.
Administrative Assistant
World Gateway Immigration
06.2022 - 09.2023
- Handled front-desk duties, answered inquiries, and organized documentation.
- Scheduled appointments and supported day-to-day office operations.
- Managed office communications and correspondence efficiently to ensure streamlined operations.
- Coordinated scheduling and logistics for client meetings, enhancing time management across departments.
- Developed and maintained filing systems, improving document retrieval efficiency by implementing best practices.
- Assisted in preparing immigration documentation, ensuring accuracy and compliance with regulatory requirements.
- Supervised daily administrative tasks, ensuring alignment with organizational goals and operational excellence.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Customer Service Representative
Real Canadian Superstore
11.2021 - 06.2022
- Supported customers in locating products and answered inquiries.
- Restocked shelves and maintained product displays.
- Assisted with front-end tasks as needed.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed transactions accurately, ensuring compliance with company policies and procedures.
- Trained new staff on customer service protocols and operational processes to ensure consistency.
Security Guard
ESM Emergency Security Management
10.2020 - 10.2021
- Monitored premises and reported safety concerns.
- Provided customer assistance while maintaining store security.
- Collaborated with law enforcement during emergencies, providing detailed reports of incidents.
- Responded promptly to alarms and incidents, maintaining calm and order.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
Loss Prevention Officer
494 Security Services
12.2019 - 08.2020
- Observed store activity to reduce theft and maintain a safe environment.
- Reported incidents to supervisors and supported store operations.
- Analyzed incident reports to identify trends and develop strategic improvements.
- Coordinated with management to create awareness programs for loss prevention initiatives.
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
Cashier
Walmart
02.2019 - 09.2019
- Operated POS system to process customer purchases.
- Provided friendly, efficient service and resolved customer concerns.
- Maintained accurate cash register balances throughout shifts.
- Processed customer transactions efficiently using point-of-sale systems.
- Monitored inventory levels at the register, ensuring product availability for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
Administrative Assistant
Whizcrow Pvt. Ltd.
07.2016 - 12.2018
- Assisted with customer inquiries and provided information on services.
- Performed basic administrative tasks, including email communication and data entry.
- Implemented process improvements that reduced turnaround times for client inquiries significantly.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
High School Diploma -
Nankana Sahib Public School
Ludhiana, Punjab, India03-2017
BBA - Business Administration
University of Winnipeg
Winnipeg04-2022
Skills
- Fast learner with positive attitude
- Teamwork and cooperation
- Hand and power tools
- Job site maintenance
- Project management
- Time and material estimates
- Heavy lifting
- Safety processes and procedures
- Blueprint reading
- Customer service & communication
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Interests
- Gym Workouts
- Video Gaming
- Watching Movies and TV Shows
- Personal Development and Self-Improvement
Timeline
Administrative Assistant
World Gateway Immigration
06.2022 - 09.2023
Customer Service Representative
Real Canadian Superstore
11.2021 - 06.2022
Security Guard
ESM Emergency Security Management
10.2020 - 10.2021
Carpenter Foreman
Sukh Doors and Windows Ltd.
01.2020 - 10.2025
Loss Prevention Officer
494 Security Services
12.2019 - 08.2020
Cashier
Walmart
02.2019 - 09.2019
Administrative Assistant
Whizcrow Pvt. Ltd.
07.2016 - 12.2018
High School Diploma -
Nankana Sahib Public School
BBA - Business Administration
University of Winnipeg
HOBBIES & INTERESTS
Outdoor and adventure sports, Music and entertainment, Cars and technology, Sketching
Retail Cover Letter (Optional)
- Dilraj Singh
- Winnipeg, MB
- +1 204-999-0272
- Email: dilrajsingh@gmail.com
- Dear Hiring Manager
- I am applying for a retail position at your store. I have hands-on experience in customer service, stocking, cashiering, and supporting store operations in fast-paced environments such as Walmart and Superstore. I am reliable, friendly, and focused on providing a positive customer experience.
- I am available for full-time work, including evenings and weekends, and I can start immediately. I am confident that my work ethic, teamwork abilities, and customer-first approach would make me a strong fit for your team.
- Thank you for your time and consideration. I look forward to the opportunity to contribute to your store.
- Sincerely