Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DILRAJ SINGH

Calgary

Summary

Skilled AI and cybersecurity engineer specializing in artificial intelligence, cybersecurity, and data science, with advanced proficiency in Python, machine learning, and IT security tools such as Microsoft Intune and Defender. Expertise in data analysis, stakeholder guidance using Salesforce Trusted AI Principles, and optimizing business processes through tools like Salesforce Customer 360. Demonstrates a strong commitment to developing innovative solutions and enhancing security frameworks to drive organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Data Entry Clerk

DB Schenker
09.2024 - Current
  • Organized documentation for easy retrieval, ensuring compliance with industry regulations and company policies.
  • Implemented record-keeping systems that allowed efficient tracking of assets throughout their lifecycle within the data center environment.
  • Enhanced team productivity by providing comprehensive administrative support to data center staff.
  • Increased accuracy in inventory management, tracking supplies, and reordering materials as needed.
  • Optimized space utilization within the data center, rearranging equipment for improved workflow efficiency.
  • Collaborated with IT professionals to troubleshoot technical issues within the data center promptly, minimizing operational disruptions.
  • Managed filing system, entered data and completed other clerical tasks.

IT Security Analyst

ITCMDBX
10.2023 - 03.2024
  • Served as an IT Security Analyst
  • Monitoring networks for potential threats and installing protective software.
  • Documented breaches and reported issues for proper handling, performed compliance control testing, and developed security recommendations.
  • Analyse Alerts, monitor intrusion detection systems (IDS), firewalls, and antivirus tools to identify potential threats.
  • Assist in configuring security tools like firewalls, endpoint protection, and access control systems.
  • Support user awareness initiatives by educating employees about basic cybersecurity practices, such as password management and phishing awareness.
  • Learn new tools, technologies, and practices by participating in hands-on practical such as MS SharePoint, Teams, MS Intune and Defender.

Technical Support

Amazon Web Development
02.2023 - 09.2023
  • Responded promptly to customer queries via email and chat.
  • Analysed product malfunctions, updated technical issue databases.
  • Installed and configured hardware/software, and provided timely feedback.
  • Diagnose and resolve technical issues related to Amazon's products, services, or systems.
  • Guide customers through step-by-step troubleshooting processes.

Technical Payments Specialist

Teleperformance
10.2021 - 02.2023
  • Delivered exceptional payment services by removing unnecessary blocks from debit/credit and Apple Pay cards.
  • Utilized tools like SAP-CORE, SONAR, LYNXWEB, STONEHENGE, and APG (Apple Payment Gateway) to block unauthorized cards.
  • Efficiently resolved daily tasks, documented team interactions, and monitored unauthorized transactions to ensure security and compliance.

IT Support Analyst

Delphi Systems Inc.
11.2020 - 08.2021
  • IT Support Level 1 & 2 troubleshooting skills.
  • Created and managed new and existing users on Office 365 platform, ensuring smooth onboarding and access to essential productivity tools and services.
  • Utilized network monitoring tools and software to track network performance metrics, identify potential issues, and promptly address them to minimize downtime.
  • Actively created and managed tickets in the ticketing system, ensuring accurate documentation and tracking of issues, inquires, and client requests.
  • Provided comprehensive technical support to clients through various channels, including remote access software, chat, phone call and email.

Education

M-Tech - Artificial Intelligence and Data Science

Punjabi University
Patiala, Punjab
05.2020

B-Tech - Computer Science & Engineering

Amritsar College of Engineering & Technology
Amritsar, Punjab
03.2015

Skills

  • Data Analytics tools
  • Jupyter Notebook
  • Data Visualization
  • Scikit Learn
  • Numpy
  • Pandas
  • Matplotlib
  • Interpersonal Skills
  • MS Office
  • Critical Thinking
  • Team Player
  • Multitasking
  • Data visualization
  • Machine learning algorithms

Certification

  • Salesforce Certified AI Associate.
  • LinkedIn Cert Prep Microsoft Cybersecurity Architect Expert (SC-100).
  • LinkedIn Cert Prep Security Risks in AI and Machine Learning.
  • Cert Prep: Microsoft Security Operations Analyst Associate (SC-200).
  • Server Administration Essential Training.

Languages

Punjabi
Hindi
English

Timeline

Data Entry Clerk

DB Schenker
09.2024 - Current

IT Security Analyst

ITCMDBX
10.2023 - 03.2024

Technical Support

Amazon Web Development
02.2023 - 09.2023

Technical Payments Specialist

Teleperformance
10.2021 - 02.2023

IT Support Analyst

Delphi Systems Inc.
11.2020 - 08.2021

B-Tech - Computer Science & Engineering

Amritsar College of Engineering & Technology

M-Tech - Artificial Intelligence and Data Science

Punjabi University

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