DILRAJ SINGH
Mississauga,ON
Summary
Energetic and dedicated, bringing strong organizational and team-building skills to foster collaboration and drive success. Possesses in-depth understanding of process optimization and project management, coupled with proficiency in conflict resolution and strategic planning. Aims to enhance team performance and deliver impactful results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Lead
Bath and Body Work
09.2024 - Current
- Received and tracked incoming inventory shipments.
- Operated scanners, computers, and other equipment to track orders
- Delivered project updates, maintaining transparency and managing expectations.
- Led a team to increase sales by 55% through strategic planning, performance monitoring, and team motivation
Customer Service Representative
Circkle K
04.2024 - 08.2024
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Followed up with customers to ensure their satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
General Business -
Mohawk Mississauga
08.2024
Skills
- MS Office
- Team Management
- Data Entry
- Organization and Time Management
- Attention to detail
- Customer focus
- Conflict resolution
- Coaching and mentoring
References
References available upon request.
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Team Lead
Bath and Body Work
09.2024 - Current
Customer Service Representative
Circkle K
04.2024 - 08.2024
General Business -
Mohawk Mississauga
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