Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DILRAJ SINGH

Brampton,ON

Summary

Adept Field Service Technician with a proven track record at Bell Technical Solutions, enhancing customer satisfaction through expert troubleshooting and repair. Skilled in technical analysis and problem-solving, I significantly improved service quality and efficiency. My positive attitude and teamwork skills have consistently elevated project outcomes, embodying a commitment to excellence and innovation.

Overview

2
2
years of professional experience

Work History

Field Service Technician

Bell Technical Solutions
Etobicoke, ON
06.2022 - Current

Provide an exceptional customer experience for our clients.
Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC
Observe and follow all company Health and Safety rules and policies
Inform customers of work that will be done and act as an ambassador by professionally representing the Bell brand
Assess work assignments, installations and services provided by dispatch.
Install and test equipments at customer’s premises including internet modems, phone, TV boxes.
Install, remove, maintain and repair aerial and underground telephone and other telecommunication transmission lines.
Connect, disconnect and relocate cable outlets.

Inspect and test telecommunication transmission lines and cables for transmission characteristic's and to locate faults.
nstall, remove, maintain and repair aerial drops and other telecommunication transmission lines to provide excellent services to
customers.
Inspect, monitor, test and adjust cable transmission and distribution systems.
Diagnose and solve all technical problems related to Cable services, High Speed Internet, Home Phone in accordance with company
specification and standards
Splice and repair various types and sizes of telephone and other telecommunication cables including optical fiber.
Report and communicate with the company personnel for proper completion of Installation and service work orders at customer's
premises.

Education

INTERNATIONAL BUSINESS MANAGEMENT - Business Management

NORTHERN COLLEGE AT PURES
SCARBOROUGH, ON
12.2021

INFORMATION SYSTEMS BUSINESS ANALYST - IT Business Analysis

NORTHERN COLLEGE AT PURES
SCARBOROUGH, ON
05.2021

BCA(BACHELOR OF COMPUTER APPLICATIONS) - Computer Applications Development

SGAD COLLEGE
KAHDOOR SAHIB, TARN TARAN, PUNJAB
05.2019

Skills

  • Problem-Solving
  • Positive Attitude
  • Troubleshooting and repair
  • Field Repairs
  • Preventive Maintenance
  • Technical Troubleshooting
  • Teamwork and Coordination
  • Training and mentoring
  • Technical Support
  • Repair and Installation
  • Installation and maintenance
  • Hardware and software installation
  • Service Quality
  • Multimeter usage
  • Fault diagnosis
  • Diagnostic Testing
  • Technical Analysis
  • Equipment Repair
  • Tool management
  • Work Orders
  • Timely Reports Completion
  • MS Office
  • Network Connectivity
  • Calibration Procedures
  • Reading Wiring Diagrams
  • Software configuration
  • Quality Assurance
  • Diagnostics and troubleshooting

Languages

English
Full Professional

Timeline

Field Service Technician

Bell Technical Solutions
06.2022 - Current

INTERNATIONAL BUSINESS MANAGEMENT - Business Management

NORTHERN COLLEGE AT PURES

INFORMATION SYSTEMS BUSINESS ANALYST - IT Business Analysis

NORTHERN COLLEGE AT PURES

BCA(BACHELOR OF COMPUTER APPLICATIONS) - Computer Applications Development

SGAD COLLEGE
DILRAJ SINGH