
Adept Field Service Technician with a proven track record at Bell Technical Solutions, enhancing customer satisfaction through expert troubleshooting and repair. Skilled in technical analysis and problem-solving, I significantly improved service quality and efficiency. My positive attitude and teamwork skills have consistently elevated project outcomes, embodying a commitment to excellence and innovation.
Provide an exceptional customer experience for our clients.
Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC
Observe and follow all company Health and Safety rules and policies
Inform customers of work that will be done and act as an ambassador by professionally representing the Bell brand
Assess work assignments, installations and services provided by dispatch.
Install and test equipments at customer’s premises including internet modems, phone, TV boxes.
Install, remove, maintain and repair aerial and underground telephone and other telecommunication transmission lines.
Connect, disconnect and relocate cable outlets.
Inspect and test telecommunication transmission lines and cables for transmission characteristic's and to locate faults.
nstall, remove, maintain and repair aerial drops and other telecommunication transmission lines to provide excellent services to
customers.
Inspect, monitor, test and adjust cable transmission and distribution systems.
Diagnose and solve all technical problems related to Cable services, High Speed Internet, Home Phone in accordance with company
specification and standards
Splice and repair various types and sizes of telephone and other telecommunication cables including optical fiber.
Report and communicate with the company personnel for proper completion of Installation and service work orders at customer's
premises.