Dilraj Kaur

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

• Consistently received high guest satisfaction scores for professionalism, exceptional service, and prompt response times.
• Generated over $150,000 in revenue by actively promoting hotel services, including the spa, salon, upscale restaurants, and accommodations; recognized as the top upseller of the year.
• Awarded Employee of the Month and nominated four additional times in the past year for outstanding performance.
• Created and maintained inventory tracking spreadsheets using Microsoft Excel, improving accuracy and efficiency.

• General Manager’s Certificate – Wellington District Licensing Agency, NZ (2011)
• First Aid Certificate – St John First to Care, Wellington, NZ (2011)
• Standards to Assess Candidate Performance (4098) – Palmerston North, NZ (2020)