DILRAJ KAUR
Ontario,ON
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
5
5
years of professional experience
Work History
Office Administrator
iOS solutions
, PE
03.2023 - 03.2024
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized meetings, conferences, travel arrangements and other events as required, maintained filing systems, including electronic databases and records.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers
- Educated customers about billing, payment processing and support policies and procedures
- Gained strong leadership skills by managing projects from start to finish
- Scheduled appointments for senior management team members using Outlook calendar system.
Part Time Manager
Claire's
, PE
09.2022 - 03.2024
- Performed cash, card and check transactions to complete customer purchases
- Responded to customer requests for products, services, and company information
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Used POS system to enter orders, process payments and issue receipts
- Managed risk by developing and implementing effective risk management strategies.
Food Service Worker
Tim Horton's
, Qc
06.2021 - 07.2022
- Assisted in inventory management, ordering supplies, and minimizing food spoilage
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards
- Made food according to standard recipes with requested changes for customer satisfaction
- Ensured that all foods were prepared according to health department regulations.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
Receptionist
victoria continental
06.2019 - 12.2021
- Investigated and analyzed client complaints to identify and resolve issues.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Greeted customers, answered general questions and directed to appropriate locations.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Developed and maintained a filing system for essential documents, improving office organization.
- Responded to inquiries from internal staff members regarding office operations.
Education
High School Diploma - Business administrations
Canada College
Québec, QC05-2022
GED -
Technical University
05-2019
Skills
- Office Administration
- Customer Relationship Management (CRM)
- Scheduling appointments
- Telephone reception
- Database entry
- File Maintenance
- Mail handling and Document Scanning
- Customer Service
- Schedule and calendar management
- Customer Engagement
Timeline
Office Administrator
iOS solutions
03.2023 - 03.2024
Part Time Manager
Claire's
09.2022 - 03.2024
Food Service Worker
Tim Horton's
06.2021 - 07.2022
Receptionist
victoria continental
06.2019 - 12.2021
High School Diploma - Business administrations
Canada College
GED -
Technical University
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