DILPREET SINGH
Calgary,Canada
Summary
Reliable and customer -focused professional with experience in logistics and operation management .Skilled in providing excellent customer services, handling goods safely and working in fast paced environments. Strong communication ,problem solving and teamwork abilities .Physically fit and safety oriented . interacting professionally with customers. Former bank manager with proven communication, problem solving and leadership skills. Seeking a transit Operator position to contribute to safe and efficient public transportation.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Moulding store
Calgary, Alberta
2023.07 - 2026.01
- Provided friendly and professional service to customers during pick up deliveries.
- Maintain positive relationship with clients.
- Handled customer complaints and resolved issues promptly.
- Resolved customer concerns regarding orders and delivery times.
- Maintained accurate delivery logs and vehicle maintenance records.
- Provided excellent customer service during product deliveries at client sites.
- Managed time efficiently by planning out daily routes ahead of time.
- Completed transfers at hubs and final destinations to keep routes on schedule.
Liquor Store Associate
Bedford Liquor Store
Calgary, Alberta
2023.07 - 2025.10
- Assisted customers in selecting products and providing recommendations.
- Maintained inventory levels and organized merchandise displays.
- Ensured compliance with local laws regarding alcohol sales.
- Handled product deliveries and restocked shelves promptly.
- Operated cash register and processed customer transactions efficiently.
- Monitored store cleanliness and maintained a safe environment for customers.
- Collaborated with team members to improve overall store operations.
- Greeted customers, answered questions and provided product knowledge.
- Restocked merchandise on shelves as needed.
Assistant Manager
Kotak Mahindra bank
Ludhiana, punjab
2020.07 - 2023.06
- Delivered high level customer service and support
- handled customer complaints and resolved issue efficiently.
- Managed daily banking operations and ensured compliance with regulations.
- Developed training programs for new staff on customer service protocols.
- Implemented strategies to enhance customer satisfaction and retention rates.
- Oversaw cash flow management and maintained accurate financial records.
- Coordinated marketing initiatives to promote bank products and services.
- Evaluated employee performance and provided constructive feedback regularly.
- Managed daily workflow including assigning tasks to staff members.
- Created and maintained a positive work environment within the branch.
- Reviewed customer complaints and took appropriate action as needed.
Assistant Bank Manager
Induslnd Bank
Ludhiana, Punjab
2017.03 - 2020.04
- Managed daily branch operations and ensured compliance with banking regulations.
- Supervised and trained staff to enhance customer service skills.
- Coordinated loan processing and documentation for clients efficiently.
- Assisted in developing marketing strategies for banking products and services.
- Monitored cash flow and inventory levels for optimal branch performance.
- Conducted financial audits to ensure accuracy in transactions and reporting.
- Assisted customers with banking transactions, such as deposits, withdrawals and loan applications.
- Prepared monthly financial reports outlining revenue, expenses and profit and loss statements.
- Reviewed loan documents for accuracy prior to approval or denial decisions.
Education
MBA - Marketing And Finance Management
Punjab Technical University
Jalandhar2012-09
Bachelor of Science - NON MEDICAL(PHYSIC, CHEMISTRY, MATH)
A.S.COLLEGE
KHANNA, India2009-08
High School Diploma -
Senior Secondary School
2005-03
Skills
- Customer services and client interaction
- Conflict resolution
- Excellent customer Service and communication
- Conflict resolution and handling difficult situation
- Package scanning and time management and route planning
- Dispatch Communication
- Vehicle Maintenance and attention to safety
- Teamwork and reliability
- problem solving
Languages
English
Professional
Timeline
Customer Service Representative
Moulding store
2023.07 - 2026.01
Liquor Store Associate
Bedford Liquor Store
2023.07 - 2025.10
Assistant Manager
Kotak Mahindra bank
2020.07 - 2023.06
Assistant Bank Manager
Induslnd Bank
2017.03 - 2020.04
MBA - Marketing And Finance Management
Punjab Technical University
Bachelor of Science - NON MEDICAL(PHYSIC, CHEMISTRY, MATH)
A.S.COLLEGE
High School Diploma -
Senior Secondary School