DILPREET SINGH
SURREY
Summary
Professional manager skilled in management, customer service, and strategic planning, aiming to leverage these abilities in an executive role. Demonstrated expertise in sales and team leadership, enhancing productivity and customer satisfaction through effective communication and conflict resolution. Committed to fostering a collaborative work environment and driving organizational success.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
Work History
CUSTOMER SERVICE REPRESENTATIVE
Prime flight (United Airlines)
Vancouver
04.2024 - Current
- Managed high-volume customer inquiries at GAT United Airlines, resolving complex travel issues and delivering exceptional service while maintaining service standards.
- Vancouver International Airport
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
SALES REPRESENTATIVE
Lululemon
01.2024 - 04.2024
- Facilitated menswear, children's, and ladies' clothing sales, enhancing customer satisfaction.
- Improved customer service, boosting company productivity and achieving measurable results.
- Utilized effective communication skills to address customer needs and resolve issues efficiently.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Motivated employees by recognizing individual achievements which contributed to overall company success.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
DIPLOMA - BUSINESS ADMINISTRATION
ICST institute of technology
DorahaGN Convent Sen Sec School Bhaloor
Moga, Punjab 04.2009 - 03.2020
Skills
- Customer Service (Expert)
- Salesman
- Management
- Strategic Planning
- Team Leadership
- Conflict Resolution
Languages
English Punjabi Hindi
Hobbies and Interests
Enjoy learning new things from environment and culture., Great positive attitude towards Nature.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Prime flight (United Airlines)
04.2024 - Current
SALES REPRESENTATIVE
Lululemon
01.2024 - 04.2024
GN Convent Sen Sec School Bhaloor
04.2009 - 03.2020
DIPLOMA - BUSINESS ADMINISTRATION
ICST institute of technology