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Associate Principal Engineer

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Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Adaptable customer service representative with a strong focus on client relations and conflict resolution. Known for maintaining professionalism under pressure and consistently achieving performance targets.

Results-driven and customer-focused professional with over 15 years of experience specializing in escalations management, customer advocacy, and complex problem resolution, primarily in the mortgage, financial services and Health industries. Skilled in navigating regulatory requirements (CFPB, RESPA, TILA), researching and resolving high-level customer issues, and collaborating cross-functionally with legal, compliance, and servicing teams. Known for exceptional communication skills, strong analytical thinking, and the ability to deliver fair, compliant, and timely resolutions. Committed to enhancing customer satisfaction while protecting company reputation and maintaining operational excellence.

PROFILE Graduate student seeking to obtain a position to develop professional growth with this company. An experienced customer service representative, Well organized, patient, flexible, and excellent with problem-solving. I am ready to apply my skills from my past experiences into strong and productive relationships for this company.

DILPREET SINGH

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DIPLOMA - BUSINESS ADMINISTRATION

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DIPLOMA - BUSINESS ADMINISTRATION

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