DILPREET SINGH
Mississauga,Canada
Summary
Experienced professional with diverse background in vehicle wash operations, customer service, and inventory management. Proven track record of optimizing processes and elevating customer satisfaction in high-pressure settings. Possesses exceptional problem-solving, communication, and multitasking skills. Ready to tackle new challenges with a proactive mindset and unwavering dedication to excellence.
Overview
3
3
years of professional experience
Work History
General Manager
The Giant Truck Wash
Tilbury, ON
11.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Customer Service Specialist
Walmart
Mississauga, ON
08.2022 - 10.2024
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Met customer service goals and exceeded customer expectations.
Education
Human Resource Management -
St. Clair's College
01.2023
International Business Management - Business
Niagara College
01.2022
Skills
- Complaint resolution
- Report preparation
- Service standard compliance
- Technical Support
- Receiving support
- Staff education and training
- Product and service sales
- Multi-task in a fast paced environment
- Expert communication and listening skill
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Languages
English
Hindi
Punjabi
Timeline
General Manager
The Giant Truck Wash
11.2024 - Current
Customer Service Specialist
Walmart
08.2022 - 10.2024
Human Resource Management -
St. Clair's College
International Business Management - Business
Niagara College