DILPREET SINGH
Surrey,BC
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Classic General Store
02.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Retail Sales Associate
Verma Electronics
07.2022 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Laws - Law
Punjabi University
PatialaBachelor of Computer Applications - Computer Science
Punjabi University
PatialaSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Retail sales
- Store opening and closing
- Money handling
- Cash register operation
- Customer relations
- Problem resolution
- Computer proficiency
- Product knowledge
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Classic General Store
02.2023 - 04.2024
Retail Sales Associate
Verma Electronics
07.2022 - 10.2022
Bachelor of Laws - Law
Punjabi University
Bachelor of Computer Applications - Computer Science
Punjabi University
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