Dilpreet Singh
Calgary
Summary
A Customer Service Professional holding Canadian permanent residency and possessing six years of experience. I have demonstrated a consistent record of punctuality and dependability, ensuring tasks are completed safely and on schedule. I am adept at functioning in fast-paced, time-sensitive environments. With a diploma in Office and Business Management, I am proficient in computer operations and Windows-based software applications.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
TJX Canada
05.2023 - Current
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation
- Troubleshooting Concerns - Assisting customers with orders and returns
- Providing a quality and positive experience for customers shopping in store
- Follow all procedures to safely perform on time
- Supervised daily operations by directing customer service, inventory and sales operations
- Ensure and uphold exceptional customer service standards
- Effectively manage uncomfortable or challenging situations with the customers
- Educated and trained staff to equip with knowledge about products, customer service and store policies
- Managed cash handling processes accurately to maintain financial integrity within the store's daily transactions
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries
Team-Member/Supervisor
Wendys
01.2020 - 11.2024
- Adapted swiftly to organizational changes while guiding employees through transitions effectively, minimizing disruption to workflow.
- Monitored employee performance, providing constructive feedback to help them reach their full potential.
- Directed daily restaurant operations, ensuring smooth workflow and adherence to company policies
- Supervised, trained, and motivated staff to deliver exceptional customer service and uphold quality standards
- Managed inventory levels, monitored stock usage, and coordinated with suppliers to maintain optimal inventory
- Developed staff schedules to ensure adequate coverage during peak hours while controlling labor costs.
Administrative Office Professional Practicum
Medicine Hat College
01.2020 - 01.2022
- Rotated through diverse administrative roles, gaining hands-on experience in office management and clerical operations
- Scheduled and coordinated appointments, meetings, and events, ensuring efficient time management and resource allocation
- Maintained and organized confidential client records and documentation in compliance with privacy regulations
- Prepared professional correspondence, reports, and presentations using Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
- Supported front desk operations by greeting clients, handling inquiries, and directing them to appropriate personnel
- Managed telephone and email communication, ensuring timely and accurate responses to inquiries
Customer Service Desk Associate
Walmart
05.2020 - 08.2021
- Provided courteous and professional assistance to customers with inquiries, returns, and exchanges, ensuring positive shopping experiences
- Processed transactions accurately and efficiently, including refunds, payments, and store credits
- Maintained detailed and accurate records of all customer interactions and transactions for compliance
- Collaborated with other departments to resolve customer issues and fulfill service requests efficiently
Patient Care Coordinator
Shri-Ram Hospital
01.2018 - 01.2019
- Worked as a patient care coordinator to be eligible for Social Work courses
- Assisted doctors and nurses in patient treatment and patient scheduling
- Recorded patient information in the system and answered follow-up calls
Education
Administrative Office and Business Professional Diploma -
Medicine Hat College
01.2022
Social Work - Interpersonal communication, Gender Studies, and psychology
Medicine Hat College
01.2020
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Customer relations
- Work prioritization
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Supervisor
TJX Canada
05.2023 - Current
Customer Service Desk Associate
Walmart
05.2020 - 08.2021
Team-Member/Supervisor
Wendys
01.2020 - 11.2024
Administrative Office Professional Practicum
Medicine Hat College
01.2020 - 01.2022
Patient Care Coordinator
Shri-Ram Hospital
01.2018 - 01.2019
Social Work - Interpersonal communication, Gender Studies, and psychology
Medicine Hat College
Administrative Office and Business Professional Diploma -
Medicine Hat College
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