Dilpreet Singh
703 31 Ave NW,AB
Summary
Dynamic leader with a proven track record at Dalbir Electricals and Nagpal General Store, excelling in customer service management and team leadership. Expert in enhancing store operations and customer satisfaction through effective problem-solving and training. Skilled in multitasking and fostering positive relationships, significantly contributing to team development and operational efficiency.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Dalbir Electricals
05.2024 - 06.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Store Manager
Nagpal General Store
07.2024 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
BBA - Accounting
Northern Alberta Institute of Technology
Edmonton, None12-2026
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Store opening and closing
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Store Manager
Nagpal General Store
07.2024 - 11.2024
Cashier Team Lead
Dalbir Electricals
05.2024 - 06.2024
BBA - Accounting
Northern Alberta Institute of Technology
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