Dilpreet Singh
software analyst
Regina,SK
Summary
Driven Technical Support Analyst with a proven track record at Haivsion, enhancing system performance and resolving complex technical issues. Skilled in data analysis, network administration, and providing exceptional customer service. Demonstrated ability to collaborate effectively and improve operational efficiency, leveraging expertise in software installation and hardware configuration.
Overview
2
2
years of professional experience
Work History
Technical Support Analyst
Haivsion
03.2023 - 12.2023
- Resolved complex technical issues for clients, enhancing overall system performance.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
Student Assistant
Matrix College
01.2022 - 03.2023
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
Education
Diploma - Computer Science
Matrix College of Management And Technology
Montreal, QC03.2023
Skills
- Data Analysis
- Network Administration
- Software Installation, Hardware Configuration
- Manual Testing, Test Automation
- HTML, CSS, JavaScript, Java, C,SQL, Python
- Proficient in Windows, Linux, and MacOS
- Teamwork
- Task & Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Analyst
Haivsion
03.2023 - 12.2023
Student Assistant
Matrix College
01.2022 - 03.2023
Diploma - Computer Science
Matrix College of Management And Technology
Projects
BANKING WEBSITE
Developed a banking website using HTML, CSS, JavaScript and MySql. Implemented search and filter functionalities and utilized local storage for data persistence. Identifying and resolving issues with web pages to ensure optimal usability and performance collaborating with clients, team members, and management to guide the website's direction and user input. Designing, implementing, and maintaining databases in an effective and efficient manner. This includes building data models, synchronization of data and doing analytics to identify trends and insights that guides banking decisions.
TEXT EDITOR TOOL
Developed a simple text editor using PyQt5 in Python, providing essential functionality such as creating new files, opening existing files, and saving files. Implemented features including undo/redo actions, adjusting font size, and supporting both dark and light modes for improved readability. Successfully managed requirements, version control, and deployment processes.
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