Dilpreet Singh
Surrey,BC
Summary
Energetic worker with strong time management skills who thrives in a fast-paced, dynamic environment. Customer-oriented worker successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. I am also well experienced in providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Also very well in being able to deescalate a situation when one arises on the drop of a hat. I am also a fast learner so a new path would not rip me up as i can retain new information very efficiently. I motivated and willing to work. No shift is too long and no holiday is more important hen generating an income for my family.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representtive
Hawkers
02.2023 - 12.2023
- Customer Inquiries
- Inbound Calls
- Proficiency In Conflict Resolution
- Troubleshooting Skills
- Addressed Inquiries
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- High Call Volume
- Handled Volatile Customer Situations
- Energetic Work Attitude
- Data Entry
- Excellent Communication Skills
Customer Service Representative
Cafe O Clock
07.2022 - 01.2023
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 80 calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Acted professionally and patiently when addressing negative customer feedback.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Met or exceeded service and quality standards every review period.
Education
1 Standard To 12th Standard -
GN Convent Sen Sec
Bhaloor MogaSkills
- Ability to de-escalate clients in another vulnerable emotional state
- Able to recognize individuals under influence
- Excellent organizational skills
- Excellent team player and community builder
- Experience working with adults
- Creative problem solver
- Exceptional communication skills
- Quick learner
- MS Windows proficient
- Skilled in call center operations
- Adheres to customer service procedures
- Inbound Calls
- Customer Inquiries
- High Standards
- Proficiency In Conflict Resolution
- Exceptional workflow management
- Committed to maintaining data integrity
- Strong problem solving aptitude
- Persuasive speaker
- Team Player
- Troubleshooting Skills
- Service Solutions
- Data Entry
- Excellent Communication Skills
Certification
Diploma in Business Administration
Timeline
Customer Service Representtive
Hawkers
02.2023 - 12.2023
Customer Service Representative
Cafe O Clock
07.2022 - 01.2023
1 Standard To 12th Standard -
GN Convent Sen Sec
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