Navneet Kaur
Selkirk
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Shoppers Drug Mart
03.2024 - Current
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
HGS
11.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
IT Support Specialist
BAI Solutions Inc
11.2021 - 09.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Certificate - Private Pilot License
Harv's Air Service
Saint Andrews, MB08-2024
Diploma - Computer Networking And Technical Support
St. Lawrence College
Cornwall, ON04-2021
Skills
- Technical support
- Network troubleshooting
- System installation
- Customer service
- Team collaboration
- Operational efficiency
Timeline
Customer Service Representative
Shoppers Drug Mart
03.2024 - Current
Customer Service Representative
HGS
11.2022 - 02.2024
IT Support Specialist
BAI Solutions Inc
11.2021 - 09.2022
Certificate - Private Pilot License
Harv's Air Service
Diploma - Computer Networking And Technical Support
St. Lawrence College
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