Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dilpreet Kaur

Niagara Falls,Canada

Summary

Compassionate Personal Support Worker with hands-on experience in long-term care homes in Niagara Falls. Skilled in health and safety compliance, vital signs monitoring, and promoting client independence. Eager to contribute to a team focused on improving the quality of life of the residents by supporting them in daily living activities. I am self-motivating and believes in maintaining positive work environment by learning and improving everyday.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Food & Beverage Assistant

Fallsview Indoor Water Park
Niagara Falls, Canada
10.2024 - Current
  • Developed strong customer relationships, fostering loyalty and repeat business.
  • Handled complaints effectively, turning issues into positive experiences.
  • Resolved inquiries swiftly, improving efficiency and reducing wait times.
  • Trained new staff, enhancing team performance and service quality.
  • Managed customer feedback, driving improvements in service delivery.

Personal Support Worker – Internship

Gilmore Lodge
Fort Erie, Canada
07.2025 - 08.2025
  • Worked with elderly patients, providing one-on-one care including personal care, meal preparation and light housekeeping.
  • Ensured fulfillment of individual goals and needs as outlined in client support plans.
  • Assisted clients with leisure activities and promoted independence.
  • Ensured health, safety, and welfare of clients.
  • Supported social and emotional well-being of clients.
  • Documented daily care, including incident reports, restraint monitoring, toileting, feeding, etc. using POC.
  • Adhered to Occupational Health and Safety Regulations.
  • Developed positive relationships with patients by demonstrating empathy and respect for their needs.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
  • Responded promptly to emergency situations involving clients' safety or well-being.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Followed safe lifting and transferring techniques to transport residents.

Personal Support Worker - Internship

Northland Pointe
Port Colborne, Ontario
05.2025 - 06.2025
  • Assisted residents with daily living activities and personal care needs.
  • Maintained a safe and clean environment for residents and staff.
  • Provided emotional support to residents, promoting dignity and respect in care.
  • Assisted clients with daily activities such as bathing, dressing, and grooming.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.

Customer Service Team Member

KFC
Niagara Falls, Canada
11.2023 - 07.2024
  • Greeted and served customers with professionalism and friendliness.
  • Executed cash handling procedures alongside opening and closing responsibilities including stocking and dishwashing.
  • Preparing and cooking chicken.
  • Handled drive-thru, online and in-store orders efficiently and accurately.
  • Resolved customer complaints promptly.
  • Maintained cleanliness and organization in the restaurant.
  • Ensured food quality and safety per company standards.
  • Participated in team meetings and training to improve service quality.

Education

Personal Support Worker -

Niagara College
Welland, ON
08-2025

PG Diploma - Artisan Distilling

Niagara College
Niagara on the Lake, ON
04-2024

Integrated Master - Food Processing Technology

Sri Guru Granth Sahib World University
India
08-2021

Skills

  • Professional & Punctual
  • Dementia Care
  • Mobility Support
  • Vital Signs Monitoring
  • Infection Control
  • Patient Care & Assistance
  • Care doumentation on POC
  • Health & Safety Compliance
  • Communication & Interpersonal Skills
  • Problem-Solving & Decision-Making
  • Teamwork & Collaboration
  • Adaptability and resilience
  • Cooking techniques
  • Food preparation
  • Customer service
  • Adaptability under pressure

Certification

  • Smart Serve
  • WHMIS
  • AODA (Accessibility of Ontarians with Disabilities Act)
  • First Aid & CPR (BLS)
  • Certificate of Chain of Transmission and Risk Assessment
  • Certificate of Building Relationships
  • Certificate of IPAC – Supporting Residents with Bathing, Dressing, and Grooming (Personal Care)
  • Certificate of Lifts and Transfers
  • Certificate of Healthcare Provider Controls
  • Certificate of GPA (Gentle Persuasive Approach)
  • Certificate of Feed Assistance
  • Niagara College Dementia Experience Certificate

Timeline

Personal Support Worker – Internship

Gilmore Lodge
07.2025 - 08.2025

Personal Support Worker - Internship

Northland Pointe
05.2025 - 06.2025

Food & Beverage Assistant

Fallsview Indoor Water Park
10.2024 - Current

Customer Service Team Member

KFC
11.2023 - 07.2024

Personal Support Worker -

Niagara College

PG Diploma - Artisan Distilling

Niagara College

Integrated Master - Food Processing Technology

Sri Guru Granth Sahib World University

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Dilpreet Kaur