Dilpreet Kaur
Brampton,Ontario
Summary
Sales and Repair professional with proven expertise in client relationship management and process optimization. Recognized for high productivity and efficient task completion, contributing to enhanced service delivery and client satisfaction. Strong computer skills and adaptability enable quick learning and effective problem resolution. Team-oriented with a focus on exceeding expectations and achieving results.
Overview
6
6
years of professional experience
Work History
Repair Associate specialist
Ingram micro
Mississauga, Canada
11.2022 - 07.2025
- Maintained accurate records of repairs and inventory for effective tracking.
- Collaborated with team members to enhance repair processes and boost efficiency.
- Trained new associates on repair techniques and safety protocols.
- Assisted in ordering parts and supplies to support repair operations.
- Communicated service updates and equipment status to customers regularly.
- Recorded service data, including repair time, parts used, and labor costs, into database.
- Ordered necessary spare parts from vendors to ensure timely repairs.
- Worked with team members to troubleshoot complex repair cases.
REPAIR TECHNICIAN
SCI White Glove
Mississauga, Canada
11.2021 - 10.2022
- Maintained repair logs and completed work orders and other required documentation
- Complied with all safe work practices, policies and processes
- Documented recurring equipment characteristics and trends for maintenance records
- Diagnosed quality and performance degradation, flagging issues for repair or parts ordering
- Delivered exceptional customer service and maintained customer relationships
- Maintains inventory counts and records for all equipment, tools and replacement parts
- Repaired broken, damaged, or worn equipment on-site
- Soldered seams and filled holes on fabricated metal products.
REPAIR TECHNICIAN
Ingram Micro
Mississauga, ON
04.2020 - 11.2021
- Reassembled equipment, completing inspections, testing or repairs.
- Examined machines and equipment to diagnose or make repairs.
- Performed system and component failure analysis using diagnostic troubleshooting techniques.
- Followed repair processes, driving high quality and short cycle time.
- Repaired and performed quality testing of products to meet established specifications.
Sales and Repair Technician
Wirelesstec4u
Keswick, Canada
09.2020 - 08.2021
- Assessed retail customer needs through active questioning and attentive listening.
- Sold optimal products while providing ongoing after-sales support to enhance satisfaction.
- Maintained top-rated customer satisfaction through prioritized service and efficient support.
- Documented repairs and parts information accurately in tracking systems and work orders.
- Communicated technical issues clearly, simplifying complex concepts for customers.
- Developed industry knowledge to anticipate customer needs and drive future sales strategies.
- Conducted inspections, testing, and repairs of smartphones and mobile devices according to quality standards.
- Identified root causes of equipment problems through thorough inspection and troubleshooting.
Client Support Coordinator
Archway Canada Inc
Mississauga, Canada
09.2019 - 03.2020
- Coordinated client inquiries, ensuring prompt and accurate responses across all communication channels.
- Managed scheduling for client meetings to optimize resource allocation and team availability.
- Resolved customer issues by effectively collaborating with internal teams for swift solutions.
- Updated client account information and processed requests to enhance service efficiency.
- Monitored service delivery standards, identifying opportunities for improvement in support processes.
- Activated new customer accounts, facilitating seamless onboarding experiences.
- Assisted clients via phone, email, and chat platforms to enhance overall engagement.
- Collaborated with cross-functional teams to effectively address diverse client needs.
Education
DIPLOMA - ADVANCED HEALTHCARE LEADERSHIP
Lambton College
North York, ON01.2019
BACHELOR OF SCIENCE - NURSING
Baba Farid University of Health Science
01.2016
Skills
- Maintenance and service records management
- Equipment repair and quality testing
- Conflict resolution and problem solving
- Critical thinking and strategic thinking
- Customer relations and communication
- Activity logging and coordination
- Motivation and teamwork
- Creativity and attention to detail
- Parts ordering
Languages
English
Professional
Punjabi
Full Professional
Hindi
Full Professional
Urdu
Professional
References
References available upon request.
Timeline
Repair Associate specialist
Ingram micro
11.2022 - 07.2025
REPAIR TECHNICIAN
SCI White Glove
11.2021 - 10.2022
Sales and Repair Technician
Wirelesstec4u
09.2020 - 08.2021
REPAIR TECHNICIAN
Ingram Micro
04.2020 - 11.2021
Client Support Coordinator
Archway Canada Inc
09.2019 - 03.2020
DIPLOMA - ADVANCED HEALTHCARE LEADERSHIP
Lambton College
BACHELOR OF SCIENCE - NURSING
Baba Farid University of Health Science
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