Summary
Overview
Work History
Education
Skills
Accomplishments
Excellence Award of 2024
Timeline
Generic

DILPREET KAUR

Brampton,ON

Summary

Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.

Overview

7
7
years of professional experience

Work History

Acting Operations Manager

SCI Logistics
10.2024 - Current
  • Analyzed workflow data to identify bottlenecks and recommend solutions for optimization.
  • Managed a team of 6 Ops supervisors and 12 Ops supports with 120 warehouse associates across 3 shifts.
  • Monitored key performance indicators, driving accountability and continuous improvement initiatives.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Operations Supervisor

SCI Logistics
04.2023 - 10.2024
  • Supervised daily operations, ensuring adherence to safety and quality standards.
  • Introduced new replenishment system which helped team doubling the productivity with improved inventory accuracy.
  • Trained and mentored team members on operational procedures and best practices.
  • Streamlined workflows to enhance productivity and reduce turnaround time.
  • Analyzed performance metrics to identify improvement opportunities within processes.
  • Coordinated resource allocation to optimize efficiency across multiple departments.
  • Implemented process improvements resulting in enhanced service delivery and customer satisfaction.
  • Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
  • Developed training programs to elevate staff competencies and operational effectiveness.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Operations Supervisor

LEGACY SUPPLY CHAIN MANAGEMENT
08.2018 - 01.2023
  • Lead and manage the DC towards operational service goals on meeting the expectations of business and clients
  • Manage communications among staff members, managing & developing people, service quality and continuous improvement initiatives.
  • Experienced in Fulfillment of bulk orders, E-commerce, Consolidation, Receiving and Inventory of products specially to assign locations.
  • Practice’s ability to effectively manage internal and external relationships in a productive and professional manner
  • Prioritize and coordinate workflow while monitoring the completion of work within established guidelines such as Level of Service(LOS), Cost per unit(CPU) and fill rate.
  • Keep a proven track record of achievements and reliability of achieving KPI goals
  • Track of maintaining and proper implementation of health and safety regulations
  • Maintain appropriate staffing levels by monitoring individual job design, recommending staffing solutions and participating in the recruitment, selection and orientation of all new employees
  • Maintain and promote standard operating procedures (SOP) and processes and ensure all the employees are compliant in their execution
  • Ensure that all required daily, weekly and quarterly reports, logs and other vital communications are recorded, submitted and communicated.
  • Promote positive employee relationships through a high level of teamwork, engagement and employee involvement.
  • Review staff productivity through daily warehouse activity-date (KPI’s) and utilize findings to guide and coach towards improved productivity.

WMS (Warehouse Management System) Controller

LEGACY SUPPLY CHAIN MANAGEMENT
08.2018 - 01.2023
  • Hands on Experience on Manhattan Scale & SAP
  • Conducted root cause analysis for system issues, leading to timely resolutions and prevention of recurring problems.
  • Managed system upgrades and migrations, ensuring minimal downtime and seamless transitions.
  • Streamlined system processes by identifying inefficiencies and implementing optimal solutions.
  • Developed comprehensive training materials to expedite the onboarding of new team members.
  • Placed orders for materials and equipment with vendors.
  • Compiled reports analyzing performance data and presented findings and results.

Material handler

LEGACY SUPPLY CHAIN MANAGEMENT
08.2018 - 01.2023
  • Operated warehouse equipment to efficiently pick and prepare orders for shipment.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Education

Diploma - Computer Engineering Technician

Northern College
Toronto, ON
12.2019

Skills

  • Strong interpersonal communicational skills
  • Experience in MS- OFFICE and outlook
  • Organizational skills and customer service orientation
  • Operations management
  • Adaptability and ability to work under pressure in a fast-paced environment
  • Task delegation
  • Friendly and professional demeanor
  • Multitasking and problem-solving abilities
  • Continuous improvement projects
  • Ability to be flexible with work schedule and perform other duties as required

Accomplishments

    Introduced new replenishment system in the warehouse & doubled the productivity with improved accuracy helping team to over achieve on SLA and helped building strong relationship with client.

Excellence Award of 2024

Awarded the 2024 Award of Excellence for introducing new replenishment system. The award of excellence is given to appreciate the continuous improvement ideas which bring excellence and inspire other team members to be better each day.

Timeline

Acting Operations Manager

SCI Logistics
10.2024 - Current

Operations Supervisor

SCI Logistics
04.2023 - 10.2024

Operations Supervisor

LEGACY SUPPLY CHAIN MANAGEMENT
08.2018 - 01.2023

WMS (Warehouse Management System) Controller

LEGACY SUPPLY CHAIN MANAGEMENT
08.2018 - 01.2023

Material handler

LEGACY SUPPLY CHAIN MANAGEMENT
08.2018 - 01.2023

Diploma - Computer Engineering Technician

Northern College

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DILPREET KAUR