Dilpreet Dilpreet
Mississauga,ON
Summary
Resourceful Front Desk Concierge known for productivity and efficiency in task completion. Skilled in customer service, problem-solving, and communication, ensuring smooth operations at the front desk. Excel in multitasking and prioritizing guest needs with diplomacy and patience, contributing to positive guest experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Concierge
Regal Security
Mississauga, Ontario
07.2022 - Current
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Provided information about hotel services, amenities, local attractions and directions to guests.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Assisted with luggage storage and retrieval for guests.
- Coordinated reservations for transportation services such as taxis, limousines and shuttles.
- Resolved guest complaints by providing timely customer service solutions.
- Maintained accurate records of all transactions within the front desk system.
- Processed payments using point of sale systems including cash handling and credit card processing.
SECURITY GUARD
IGUARD SECURITY
Mississauga, Ontario
01.2022 - 05.2022
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
Customer Service Representative
Bell
Toronto, Ontario
01.2021 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
St. Clair College of Applied Arts And Technology
Windsor, ON08-2021
Skills
- Customer Service
- Conflict Resolution
- Front Office Support
- Safety and security procedures
- Guest amenities
- Guest Relations
- Cash Handling
- Time Management
- Listening Skills
- Administrative Skills
- Word Processing
Languages
English
Professional
Hindi
Full Professional
Timeline
Front Desk Concierge
Regal Security
07.2022 - Current
SECURITY GUARD
IGUARD SECURITY
01.2022 - 05.2022
Customer Service Representative
Bell
01.2021 - 10.2021
High School Diploma -
St. Clair College of Applied Arts And Technology
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