Dilpreet Kaur Brar
Brampton,Canada
Summary
Experienced administrative and customer service professional with a proven track record in team leadership, office operations, and supporting senior management. Adept at coordinating schedules, managing office functions, and optimizing processes for efficiency. Strong communicator with expertise in handling customer inquiries and maintaining accurate records
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator/ Care Access Representative
CBI Home Health
Toronto, Canada
01.2025 - Current
- Maintaining open lines of communication with clients, families, and care providers to ensure smooth scheduling processes, Address issues proactively and escalate when necessary
- Cultivating and maintaining positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes
- Managed communication between staff, families, and clients regarding appointment details.
- Collaborated with healthcare teams to ensure timely patient care and service continuity.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
Administrative Assistant
CBI Home Health
Winnipeg, Canada
05.2023 - 12.2024
- Providing senior level administrative support to multiple Directors as well as advice and guidance on key initiatives and policies
- Answering telephone and electronic enquiries and relay telephone calls and messages
- Assisting HR department with Onboarding of new staff
- Setting up and maintaining manual and computerized information filing systems such as employee records using Procura and IBEX Inclusion
- Actively assigned employees work schedules and maintained staffing schedules for all departments
- Coordinated staff coverage based on vacation, sick time, and current vacancies
Receptionist
Almond Nail Bar
Winnipeg, Canada
01.2023 - 12.2024
- Greeted clients warmly and managed appointment scheduling efficiently.
- Answered phone calls and addressed customer inquiries promptly.
- Processed payments and managed cash register transactions accurately.
- Handled client feedback to enhance service quality and customer satisfaction.
- Developed professional relationships with clients to encourage repeat visits.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Supervisor
Tim Hortons
Winnipeg, Canada
02.2021 - 01.2023
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer complaints and provided solutions to enhance service experience.
- Implemented process improvements to streamline daily operations and reduce waste.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Post Secondary 2 Year Diploma - Business Administration
Red River College of Applied Arts, Science And Technology
Winnipeg, MB04-2021
Skills
- Multi-tasking
- Problem solving
- Time management
- Customer service
- Customer relationship management
- Staff communication
- Team leadership
- Conflict resolution
- Time management
- Attention to detail
- Effective communication
- Problem-solving
- Customer service and support
Languages
5,5,5
<Enter your own>
Timeline
Scheduling Coordinator/ Care Access Representative
CBI Home Health
01.2025 - Current
Administrative Assistant
CBI Home Health
05.2023 - 12.2024
Receptionist
Almond Nail Bar
01.2023 - 12.2024
Supervisor
Tim Hortons
02.2021 - 01.2023
Post Secondary 2 Year Diploma - Business Administration
Red River College of Applied Arts, Science And Technology