DILNA RIYAZ
Brampton
Summary
Experienced casework professional prepared for this role. Skilled in client assessment, resource coordination, and crisis intervention. Strong focus on team collaboration and achieving results. Dependable and adaptable, with commitment to enhancing client well-being and navigating complex situations with empathy and efficiency
Overview
12
12
years of professional experience
Work History
Case Worker
TAMOGO Foundation
01.2025 - Current
- Managed caseloads, assessed client needs, and developed support plans
- Provided counseling services to individuals and children, focusing on emotional and behavioral challenges
- Offered crisis intervention, advocacy, and community referrals
- Maintained case notes, ensuring compliance with confidentiality rules
- Collaborated with multidisciplinary teams to enhance client outcomes
Volunteer- Foodbank
Tamogo
01.2025 - Current
- Assisted individuals and families in accessing food and essential resources
- Distributed food items while ensuring dietary needs and preferences were met
- Educated clients on nutrition, meal planning, and available community programs
- Followed health and safety guidelines to ensure proper food handling and distribution
Collection Volunteer
08.2018 - 08.2018
- Collected clothes, emergency medicines, basic food for the flood relief camps
- Packed food items and distributed to multiple affected locations
- Gave emotional support and counselling services to families and children in the camp
Student Volunteer
National Service Scheme
07.2013 - 03.2015
- Company Overview: The National Service Scheme (NSS) is a Central Sector Scheme of Government of India, in high schools and colleges aiming to develop the personality and character of the student youth through voluntary community services
- Assisted free medical and dental camps
- Conducted programs for the people of determination at special schools
- Cleaned the school and nearby environment
- Conducted awareness workshops for plastic-free environment
- Prepared meal for the orphanages and old age homes
- The National Service Scheme (NSS) is a Central Sector Scheme of Government of India, in high schools and colleges aiming to develop the personality and character of the student youth through voluntary community services
Education
Post Graduate Diploma - Social Service Worker
Humber College
Lakeshore, ON02.2025
Post-Degree Certificate - Human Resource Management
Algoma University
Brampton, ON04.2024
Skills
- Teamwork and Collaboration
- Mental Health Knowledge
- Case Assessment
- Client Advocacy
- Interpersonal skills
- Multi-Cultural sensitivity
Languages
English
Native or Bilingual
Hindi
Limited Working
Malayalam
Native or Bilingual
Interests
- Music
- Creative Writing
- Learning new cooking techniques and expanding my culinary skills
- Volunteer Work
- Youth Development Programs
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Case Worker
TAMOGO Foundation
01.2025 - Current
Volunteer- Foodbank
Tamogo
01.2025 - Current
Collection Volunteer
08.2018 - 08.2018
Student Volunteer
National Service Scheme
07.2013 - 03.2015
Post-Degree Certificate - Human Resource Management
Algoma University
Post Graduate Diploma - Social Service Worker
Humber College
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