DILMANPREET DHILLON

Seasoned Store Manager with a proven track record at Daily Liquor Wine and Spirits, enhancing business networks and resolving customer issues efficiently. Excelled in sales and customer service, alongside leadership and team development. Demonstrated expertise in retail banking and customer-focused sales, driving significant business growth.

• Spruce Grove Bottle Depot, Spruce Grove, AB, Retail Sales Supervisor, 01/20, 09/21, Supervised and coordinated activities of workers, Prepared reports on sales volumes, merchandising and personnel matters, Organized and maintained inventory, Resolved customer complaints and supply shortages
• HDFC Bank, Patiala, Punjab, Sales Officer, 06/16, 04/19, Delivered quality customer service by identifying financial goals and objectives, Met productivity levels through support of channels and own efforts, Brought business by tele calling, e-mailing and direct mailing, and tapping walk-ins wherever possible, Provided guidance to clients on products and services

Handled customer inquiries and resolved disputes., Excellent at identifying customer needs and creating customer focused sales., Highly experienced in investments and variety of credit products such as mortgages, credit cards and Line of credits., Created and presented client centered solutions in banking industry., Excellent technical writing skills in preparing accurate loan and management reports for banking projects, balancing ledgers and processing returns in compliance with the bank policies., Coached and motivated junior team members in beverage container and recycling industry., Assumed Manager duties as required, supervised staff and approved daily activities.