DILMAN ROMANA
Surrey,BC
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
09.2024 - 03.2025
- Cleaned and maintained all areas of restaurant to promote clean image.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Beautician
Mahek Beauty Salon
01.2023 - 07.2024
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Utilized advanced techniques in hair removal, including waxing, threading, and laser procedures.
Receptionist
The Raymond Shop
11.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Front Desk, Cook
Stella Hotel
01.2022 - 10.2022
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Education
College Diploma - Hospitality Management
Vancouver Community College
Vancouver, BC04-2026
High School Graduate - Humanities
Clay India international school
04.2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Languages
English
Punjabi
Hindi
Timeline
Crew Member
McDonald's
09.2024 - 03.2025
Beautician
Mahek Beauty Salon
01.2023 - 07.2024
Receptionist
The Raymond Shop
11.2022 - 06.2023
Front Desk, Cook
Stella Hotel
01.2022 - 10.2022
High School Graduate - Humanities
Clay India international school
College Diploma - Hospitality Management
Vancouver Community College
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