Dilman Batth
Hamilton,ON
Summary
Dynamic supervisor with proven expertise at Circle K, enhancing team productivity through effective operations management and employee training. Recognized for resolving conflicts and improving customer engagement, leading to increased satisfaction. Skilled in implementing safety protocols and fostering a collaborative environment, driving results through strong leadership and coaching abilities.
Overview
2
2
years of professional experience
Work History
Supervisor
Circle K
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Cashier
Circle K
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Niagara College
Niagara-on-the-Lake, ON01-2025
Skills
- Employee Training
- Results-Driven
- Team Leadership
- Customer Engagement
- Team building
- Operations management
- Safety protocols
- Verbal and written communication
- Coaching and mentoring
- Quality control
- Risk management
- Multitasking Abilities
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Professional Working
Interests
- Music
- Gym Workouts
- Team Sports
Timeline
Supervisor
Circle K
05.2023 - Current
Cashier
Circle K
05.2023 - Current
High School Diploma -
Niagara College
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