Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dillon Jackson

San Diego

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

8
8
years of professional experience

Work History

Operations Manager

United Rentals
San Diego
10.2023 - Current
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Delegated work to staff, setting priorities and goals.
  • Managed scheduling, training and inventory control.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Dispatcher

United Rentals
San Diego
07.2023 - 10.2023
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Scheduled loads according to priority and available equipment.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Ensured compliance with safety regulations and company policies.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.

Inside Sales Representative

United Rentals
San Diego
12.2022 - 07.2023

Inside Sales Representative

Ahern Rentals
San Diego
06.2022 - 12.2022
  • Followed up on pending orders and inquiries in a timely manner.
  • Coordinated with logistics team to ensure timely delivery of products to customers.
  • Provided product information and demonstrations to customers via phone and online platforms.
  • Answering phone calls from customers and sales reps to input accurate orders.

Onsite Project Manager

Ahern Rentals
San Diego
10.2020 - 06.2022
  • Facilitated equipment delivery and retrieval from customers directly at sites.
  • Administered inventory tracking and recorded all contractual agreements.
  • Nurtured customer relationships during entire project lifecycle.
  • Confirmed billing correctness, adhering to established project rates.
  • Arranged for service technicians to address on-site service requests.

Parts Clerk

Ahern Rentals
San Diego
10.2019 - 09.2020
  • Managed the receiving, stocking, and issuing of parts in accordance with established procedures.
  • Received, unpacked, sorted, labeled and stored incoming parts and supplies.
  • Located and labeled parts to maintain organized inventory of stock.
  • Negotiated and closed deals with minimal oversight.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Assisted in resolving discrepancies between invoices and purchase orders.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Monitored back-ordered items to expedite shipping process when possible.

Sales Lot Assistant

Bob Stall Chevrolet
La Mesa
08.2017 - 07.2019
  • Detailed and Fueled Sold Vehicles.
  • Organized New and Used Car Lot.
  • Kept the showroom stocked and organized.
  • Assisted the sales team with all needs.

Education

High School Diploma -

El Capitan High School
Lakeside, CA
06-2017

Skills

  • Performance measurement
  • Budget management
  • Inventory control
  • Root cause analysis
  • Project management
  • Customer service
  • Problem solving
  • Decision making
  • Effective communication
  • Process flows

Accomplishments

  • Southwest Coin Winner with United Rentals, 6 employees in the region nominated yearly for their success and dedication to the company and teams goals.

Timeline

Operations Manager

United Rentals
10.2023 - Current

Dispatcher

United Rentals
07.2023 - 10.2023

Inside Sales Representative

United Rentals
12.2022 - 07.2023

Inside Sales Representative

Ahern Rentals
06.2022 - 12.2022

Onsite Project Manager

Ahern Rentals
10.2020 - 06.2022

Parts Clerk

Ahern Rentals
10.2019 - 09.2020

Sales Lot Assistant

Bob Stall Chevrolet
08.2017 - 07.2019

High School Diploma -

El Capitan High School

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Dillon Jackson