Dillon Guerin
Ottawa,Ontario
Summary
Dynamic individual with hands-on experience in multiple environments and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Security Operations Center Technician
Commissionaires Ottawa
Ottawa, Ontario
05.2025 - Current
- Monitored security systems to detect and respond to incidents promptly.
- Collaborated with law enforcement during investigations and incident responses.
- Operated surveillance equipment to ensure effective monitoring of premises.
- Documented incidents and prepared detailed reports for management review.
- Assisted in training new technicians on security operations procedures.
Security Guard
Commissionaires Ottawa
Ottawa, Ontario
02.2025 - 05.2025
- Collaborated with security teams to develop effective escort strategies.
- Communicated clearly with staff regarding security procedures and regulations.
- Provided escort services to authorized personnel on site, ensuring their safety at all times.
- Adhered strictly to all company policies related to safety and security.
Server & Host
Jack's Bar and Grill
11.2023 - 08.2024
- Provided exceptional service in a high-volume, fast paced environment, improving customer satisfaction and retention
- Managed customer operations, within my first couple shifts, I served large groups of 8+
- Worked my way up the ranks with my excellent work ethic
Line Cook, Line Prep, Fryer, Dishwasher
Lone Star Texas Grill
09.2022 - 09.2023
- Supervised (at times) kitchen operations, ensuring efficiency and adherence to quality standards
- Managed team positivity, trained new staff, and handled food complaints with ease
- Suggested improvements that enhanced kitchen cleanliness and teamwork
Customer Service Representative
Independant Grocer
11.2020 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Police Foundations - Policing
Algonquin College
Ottawa, ON12.2024
High School Diploma -
Pierre-Savard High School
Ottawa, ON06.2022
Skills
- Customer Service
- Team Management
- Staff Training
- Operational Efficiency
- Written Communication
- Verbal Communication
- Public Speaking
- Analytical Thinking
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
Academic Projects
Northern Canadian Housing Crisis Research Project, Conducted an in-depth research project examining the challenges and potential solutions related to the housing crisis in Northern Canada., Presented findings and recommendations that highlighted key issues and proposed actionable solutions for policy improvement.
Volunteer Experience
Elections Canada
Deputy Returning Officer
September 2021
- Organized and managed polling stations, ensuring a smooth electoral process.
- Provided exceptional customer service and handled sensitive voter information.
Ottawa Greekfest
Volunteer – Dining Tent Team
August 2019
- Assisted in managing food service operations, ensuring a positive guest experience.
- Collaborated with a team to handle high-volume customer demands efficiently.
RCMP Close Protection course
Volunteer – Crowd Actor
October 2024
- Participant in the close protection course for RCMP
- Learn lots about close protection and professional security
Special Olympics - Powerlifting
Volunteer – Coach
November 2024 - May 2025
- One of many lead volunteers involved in management of athletes
- In charge of leading group exercises
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Security Operations Center Technician
Commissionaires Ottawa
05.2025 - Current
Security Guard
Commissionaires Ottawa
02.2025 - 05.2025
Server & Host
Jack's Bar and Grill
11.2023 - 08.2024
Line Cook, Line Prep, Fryer, Dishwasher
Lone Star Texas Grill
09.2022 - 09.2023
Customer Service Representative
Independant Grocer
11.2020 - 06.2022
Police Foundations - Policing
Algonquin College
High School Diploma -
Pierre-Savard High School