Dillon Guerin
Ottawa,Ontario
Summary
Dynamic individual with hands-on experience in multiple environments and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Digital Marketing - Content Marketing
DillonBiz
08.2024 - Current
- Developed and executed digital marketing strategies to increase client traffic and engagement
- Utilized SEO, content marketing, and social media to drive brand growth and visibility
- Created engaging TikTok content to enhance brand presence and customer acquisition
Server & Host
Jack's Bar and Grill
11.2023 - 08.2024
- Provided exceptional service in a high-volume, fast paced environment, improving customer satisfaction and retention
- Managed customer operations, within my first couple shifts, I served large groups of 8+
- Worked my way up the ranks with my excellent work ethic
Line Cook, Line Prep, Fryer, Dishwasher
Lone Star Texas Grill
09.2022 - 09.2023
- Supervised (at times) kitchen operations, ensuring efficiency and adherence to quality standards
- Managed team positivity, trained new staff, and handled food complaints with ease
- Suggested improvements that enhanced kitchen cleanliness and teamwork
Customer Service Representative
Independant Grocer
11.2020 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Police Foundations - Policing
Algonquin College
Ottawa, ON12.2024
Digital Growth Skool Community
12.2024
High School Diploma -
Pierre-Savard High School
Ottawa, ON06.2022
Skills
- Digital Marketing
- Content Creation
- Brand Management
- Customer Service
- Team Management
- Staff Training
- Operational Efficiency
- Written Communication
- Verbal Communication
- Public Speaking
- Analytical Thinking
- Data Analysis
- Business Decision Making
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
Volunteer Experience
- Elections Canada, Deputy Returning Officer, 09/01/21, Organized and managed polling stations, ensuring a smooth electoral process., Provided exceptional customer service and handled sensitive voter information.
- Ottawa Greekfest, Volunteer - Dining Tent Team, 08/01/19, Assisted in managing food service operations, ensuring a positive guest experience., Collaborated with a team to handle high-volume customer demands efficiently.
- RCMP Close Protection course, Participant in the close protection course for RCMP., Learn lots about close protection and professional security.
- Special Olympics - Powerlifting, One of many lead volunteers involved in management of athletes., In charge of leading group exercises.
References
Available upon request.
Projectsandachievements
Northern Canadian Housing Crisis Research Project, Conducted an in-depth research project examining the challenges and potential solutions related to the housing crisis in Northern Canada., Presented findings and recommendations that highlighted key issues and proposed actionable solutions for policy improvement.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Digital Marketing - Content Marketing
DillonBiz
08.2024 - Current
Server & Host
Jack's Bar and Grill
11.2023 - 08.2024
Line Cook, Line Prep, Fryer, Dishwasher
Lone Star Texas Grill
09.2022 - 09.2023
Customer Service Representative
Independant Grocer
11.2020 - 06.2022
Digital Growth Skool Community
High School Diploma -
Pierre-Savard High School
Police Foundations - Policing
Algonquin College
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