Dillon Fitzgerald
Invermere,BC
Summary
Independent, self-motivated, and organized individual with years of extensive management experience. Possesses exceptional interpersonal skills crucial for acquiring new clients and enhancing and strengthening relationships with existing ones. A driven professional seeking opportunities to continuously expand their skill set and contribute to the company's overall growth. Utilizes various communication strategies to boost sales and profitability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations & Office Manager
Amped Up Electrical
01.2022 - Current
- Manages day-to-day business operations.
- Monitors projects to ensure they are completed on time and within budget.
- Manages inventory and oversees the ordering of parts and supplies.
- Generates daily schedules for electricians, including work tasks.
- Handles incoming client requests, phone calls, and emails.
- Created and established a new, more efficient invoicing system.
- Receives and processes all incoming payments.
- Tracks and follows up on outstanding overdue payments.
- Prepares cost estimates.
- Receives and reviews all customer feedback, maintaining strong customer relations.
- Establishes consistent company correspondence via email, phone, and Facebook.
- Prepares various management reports for review.
- Maintains work records and reports.
- Ensures compliance with health and safety policies and procedures.
- Manages the company's fleet, including servicing, and maintenance.
- Update reports, manage accounts, and generate reports for company database.
- Develop and maintain successful relationships with vendors, suppliers and contractors.
Wholesale Operations & Sales Manager
Valbella Gourmet Foods
07.2018 - 01.2022
- Managed all wholesale accounts throughout the company.
- Proactively sought and followed up on sales leads to establish new accounts.
- Demonstrated in-depth knowledge of product lines and sales procedures for all vendors.
- Maintained ongoing communication with existing customers to understand their needs and create profitable business opportunities.
- Resolved customer issues to ensure satisfaction.
- Negotiated prices and terms for wholesale agreements.
- Collaborated with colleagues to strategize sales tactics and discuss current market trends.
- Oversaw wholesale and warehouse team members.
- Created and presented wholesale reports covering various metrics for executives.
- Conducted continuous analysis of sales data to produce accurate wholesale forecasts.
- Developed, implemented, and executed growth strategies.
- Optimized and evaluated various sales tactics for success.
- Maintained a strong customer focus through multiple forms of communication and a commitment to delivering high-quality goods.
- Conducted sales calls to acquire new business.
Digital Marketer
ION Marketing Firm
04.2016 - 12.2021
- Collaborated with internal departments to build digital experiences and achieve marketing goals.
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Increased customer acquisition and ROI through continuous optimization, testing and experimenting with ad creative work, bid strategies, audience targeting and placements.
- Utilized a diverse range of tools and strategies to foster continuous business growth.
- Implemented techniques such as data-driven marketing and one-to-one marketing.
- Designed and executed email campaigns to reach a broad customer database.
- Specialized in social media marketing.
- Strengthened client relationships, increased brand awareness, and expanded product distribution.
Shipping & Receiving Manager
Technicare Imaging LTD.
09.2015 - 04.2018
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Utilized software to track, check, prioritize, and route orders.
- Managed crucial documents, including advanced shipping notices, waybills, invoices, etc.
- Inspected labels, barcodes, and other order features for accuracy.
- Supervised and led the shipping and receiving team.
- Collaborated with warehouse, purchasing, and other managers to optimize processes.
- Resolved customer service issues.
- Ensured compliance with legal regulations and company policies.
- Conducted regular reviews and analysis of procedures to identify cost-saving opportunities.
Administrative Coordinator
Landlink Consulting
10.2013 - 12.2014
- Reported to and assisted the administrative manager in various tasks.
- Conducted customer analysis to gauge client satisfaction with the company.
- Accurately entered new data and updated company information systems.
- Organized company advertisements.
- Managed the procurement of office supplies.
- Monitored and managed emails.
- Input new client information into the systems.
- Answered and managed calls.
- Created and consistently updated efficient production plans.
- Maintained ongoing communication with clients to understand their needs and ensure their satisfaction.
- Monitored employee and client morale.
- Upheld quality service by establishing and enforcing organizational standards.
Education
School of Business -
Grant MacEwan University
Edmonton, ABSkills
- Skilled Relationship Builder
- Strategy & Business Planning
- Business Competitor Analysis
- Sales & Marketing Strategy
- Social & Digital Media Marketing
- Brand & Product Development
- New Account Development
- Public & Media Relations
- Proficiency with Mac & PC Application
- Quickbooks
- Jobber
- Microsoft Office (Word, Excel, PowerPoint)
Certification
- Hootsuite Social Media
- Diversity, Equity, and Inclusion Fundamentals
Timeline
Operations & Office Manager
Amped Up Electrical
01.2022 - Current
Wholesale Operations & Sales Manager
Valbella Gourmet Foods
07.2018 - 01.2022
Digital Marketer
ION Marketing Firm
04.2016 - 12.2021
Shipping & Receiving Manager
Technicare Imaging LTD.
09.2015 - 04.2018
Administrative Coordinator
Landlink Consulting
10.2013 - 12.2014
School of Business -
Grant MacEwan University
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