Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Badminton
Timeline
Generic

Xiaoxu Chen

Richmond,BC

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Managed Labor Solutions. Skilled in relationship building and problem-solving, I excel in environments requiring teamwork and critical thinking. Successfully reduced customer complaints through effective communication strategies, demonstrating a commitment to results and a customer-centric approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier Assistant

Management & Training Corporation
11.2022 - 07.2024
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.

Delivery Manager

Managed Labor Solutions
01.2019 - 12.2022
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
  • Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
  • Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
  • Reduced customer complaints by implementing proactive communication strategies with clients.

Education

MBA Leadership Graduate -

Trinity Western University
Langley, BC
04.2025

Bachelor of Arts -

Trinity Western University
Langley, BC
12.2023

Skills

Customer Service

Problem-Solving

Teamwork and Collaboration

Patience and Empathy

Critical Thinking

Professional Appearance

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].

Languages

English
Professional Working
Chinese (Cantonese)
Native or Bilingual

Certification

  • [Area of certification] Training - [Timeframe]

Badminton

Sometimes I will go out side to play badminton with my boss during the work time.

Timeline

Cashier Assistant

Management & Training Corporation
11.2022 - 07.2024

Delivery Manager

Managed Labor Solutions
01.2019 - 12.2022

MBA Leadership Graduate -

Trinity Western University

Bachelor of Arts -

Trinity Western University

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Xiaoxu Chen