Dilla Marcely Parengkuan
Osoyoos,BC
Summary
Accomplished Housekeeping Supervisor with a proven track record at Holiday Inn, enhancing guest satisfaction through expert coordination and rigorous standards compliance. Skilled in staff scheduling and cross-department collaboration, I significantly reduced onboarding time by developing a comprehensive training manual. My leadership ensures meticulous facility inspection and inventory management, demonstrating a strong blend of organizational and interpersonal abilities.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
Holiday Inn
11.2022 - 08.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Developed comprehensive training manual for new hires, significantly reducing onboarding time.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Housekeeping Room Attendant
Holiday Inn
05.2021 - 11.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Housekeeping Room Attendant
Talbot Trail Inn
10.2013 - 02.2015
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Pastry Cook Assistant
Fireplace Restaurant
10.2013 - 02.2015
- Assisted in training new hires, sharing knowledge of pastry techniques and best practices for workplace success.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Demonstrated adaptability by quickly adjusting to recipe modifications or unexpected changes in production schedules.
- Collaborated with team members to complete large catering orders on time and within budget constraints.
- Improved overall service speed by effectively multitasking during high-pressure situations, ensuring timely delivery of desserts to guests.
Education
Diploma III - Bakery And Pastry Production Management
Bandung Institute Of Tourism
Bandung, Indonesia02.2007
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Staff Scheduling
- Cleaning techniques
- Health and safety compliance
- Department coordination
- Ordering cleaning supplies
- Supply Inventory Management
- Work Inspection
- Microsoft Office
- Employee Work Scheduling
- Employee Scheduling
- Facility Inspection
- Inventory Replenishment
- Linens Management
- Laundry and Dry Cleaning
- Cross-Department Collaboration
Languages
English
Limited Working
Timeline
Housekeeping Supervisor
Holiday Inn
11.2022 - 08.2024
Housekeeping Room Attendant
Holiday Inn
05.2021 - 11.2022
Housekeeping Room Attendant
Talbot Trail Inn
10.2013 - 02.2015
Pastry Cook Assistant
Fireplace Restaurant
10.2013 - 02.2015
Diploma III - Bakery And Pastry Production Management
Bandung Institute Of Tourism
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